ICT Americas Director of Strategy Execution

Accountabilities

• Work with the Regional LoB Leader (RLL), Americas Leadership Team (ALT) and senior teams to develop, coordinate and execute strategy across the Americas ICT business.

Responsibilities

• Strategy development: Facilitates collaborative process, ensuring well-articulated and prioritised engagement to meet short-term goals and longer-term vision
  • Collate relevant data and draw insights from perspectives and input from discussions and debates, specifically ALT meetings, Practice discussions and other senior groups.
  • Provide support and challenge to the embedding of plans and processes into the business
• Planning and Execution: Focuses on plans and operations to implement the strategy. 
  • Work closely with Practice Leaders to understand the internal culture and capabilities of each Practice/Team and to support their performance towards meeting agreed goals 
  • Connect into WTW-wide and Regional operational initiatives, provides input on ICT alignment and play a key role in continuous improvement and change management
  • Engage and facilitate connections across all of the WTW Corporate functional areas (HR, Finance, Real Estate, Communications, Legal, Compliance, Risk, IT, Marketing and Excellence to ensure effective, value-adding usage in support of the ICT business.
• Lead, design, implement and manage ad-hoc projects to shape and deliver strategic objectives
• Putting clients first, engage and support sales enablement activities
• Drive efficiency and effective use of business tools and processes to support ICT success
  For example - Oracle (time recording, utilization, realization and billing), Mavenlink (resource planning, forecasting), Dynamics (CRM tool with pipeline, account planning), COMET (contract database and legal review) and Sales Operations (proposal support, global standards)
• Lead ICT teams across the Americas for Operations, Consulting Technology Solutions (CTS), proposal support and project management. 
• Governance & Reporting: Develop and support framework for business metrics, tracking, quality standards and actions
  • Develop relevant MI to support Leadership decision-making and communication of performance 
  • Play a key role in pipeline management, forecasting and financial rigour
  • Work with Regional Excellence Leader to ensure there is appropriate structure, support and culture in place to drive high quality work and risk management approach 

• Communication: Plays a key/lead role in the development and execution of the ICT Americas communication strategy
  • Collaborates with the RLL, ALT and regional teams to develop a global communications strategy that will deliver/support effective communications

Skills Required 

• Exceptional communication, networking and influencing skills
• A proven ability to work cross-functionally to develop joint strategies and to manage significant delivery initiative
• Strong facilitation skills – able to use inclusive and collaborative styles to manage ambiguity and gain agreement
• Ability to act as an ambassador for the ICT
• High levels of business and financial acumen with an understanding of ICT strategy, business model – consulting and technology - and change management
• Strong skills in problem solving, planning and execution
• Project management experience and strong organizational skills

WTW competencies 

• Articulating the Vision
• Demonstrating Business Acumen
• Influencing
• Leading change 
• Creating Innovation 
• Driving Success