Pharmacy Solutions Financial Team Leader, Health and Benefits NA (Night Shift)

Summary of Role

As a Pharmacy Solutions Financial Team Leader, you will lead a team responsible for a wide range of analytical and client-facing deliverables. These include data validation and extraction, targeted financial and utilization analyses, and the development of clear, actionable insights for client presentations.
 

You will oversee the preparation and quality of key deliverables such as New Business and Renewal Value Propositions, Automatic Price Improvement and Market Check analyses, Client specific contractual document reviews, Vendor Sales support, and quantitative RFP/RFI responses, along with other materials that support operational objectives and client decision-making.
 

In this role, you will also manage escalated issues by conducting independent analysis or partnering closely with U.S. client teams to identify root causes, assess impacts, and recommend practical, data-driven solutions to provide an effective service and delivery.
 

This position offers a unique opportunity to deepen your expertise in pharmacy operations and the broader North American health and benefits landscape, while strengthening your project management, leadership, and client relationship skills. Through hands-on involvement in innovative, industry-leading initiatives, you will play a key role in delivering value to both clients and internal stakeholders.

The Role

• Leads a team that delivers financial and data-driven analyses, including cost‑savings projections, pricing model updates, and client-facing materials such as presentations and pharmacy contract reviews
• Learns the process and take ownership of project deliverables and actively supports client work through hands‑on execution (up to 50%) to build deep operational knowledge
• Develop strategies aligned with the business’ long-term goals and quickly adapt to emerging short-term priorities
• Ensures operational excellence by meeting and exceeding client SLAs, optimizing resource allocation, and leveraging digital tools (AI, MS applications, etc.) for cost‑effective delivery
• Partners with Regional and Market Leaders to co‑create strategic operational plans that reduce friction, improve speed‑to‑delivery, and enable scalable processes across teams
• Manage seamless end‑to‑end workflow transitions between US onshore teams, doers, peer reviewers, and cross‑functional or cross‑shift teams
• Drive continuous improvement initiatives to improve work quality, reduce rework, increase automation, and identify training opportunities to address skill gaps
• Coaches and mentors analysts to strengthen technical skills, adaptability, and digital literacy, while proactively supporting diverse colleagues through clear and actionable guidance
• Provides clear communication on operational performance, insights, risks, capacity needs, and continuous improvement efforts
• Ensure compliance with professional standards while fostering a culture of engagement, inclusion, innovation, and continuous learning
• Facilitates technical and non-technical training that builds future-ready skills, such as using digital tools like Excel and Power BI, collaborating through Teams and SharePoint, applying basic analytics, and improving processes
• Navigates change and ambiguity with ease, adapts quickly to shifting priorities, and supports the team in understanding and adjusting to new circumstances

Skills:

• Ability to manage diverse operational processes and collaborate with multiple stakeholders
• Proven success in delivering high-quality client service
• Preferred experience with transitions and knowledge-transfer activities
• Ability to design and maintain effective performance measurement frameworks
• Strong analytical and integrative skills. Critical thinking/problem solving skills as it relates to data analysis
  • Being able to interpret data sets
  • Interpret financial modeling results for reasonability
• Excellent Microsoft Office skills, particularly in Word, Excel and PowerPoint

The Requirements

• Bachelor’s degree required, preferably in a program with heavy emphasis on mathematics or financials
• 7 or more years successful experience in providing workforce management and leadership to supervisory level colleagues and possesses strong project management skills
• Experienced leader with proven ability in managing service delivery teams will be preferred
• Experience in data analytics and vendor management preferably in pharmacy benefit management or health care firm
• Exceptional written and verbal communication skills in English
• Proven ability to establish relationships and work collaboratively with team members at all levels within and outside of the Manila delivery center to effectively deliver on internal and external client needs
• Continuous improvement mindset with focus on enhancing quality, efficiency, and consistency
• Data validation, manipulation and formatting in data management tools (advanced Excel skills are essential; Access and other tools are a plus)

Willis Towers Watson is an equal opportunity employer