Placement Analyst - Health and Benefits (APAC)

The Role

• Execute the pre-placement, placement and post-placement activities on behalf of onshore team in the Asia Pacific region, following agreed processes, tools and templates.

• Core delivery will include:

  1. Initiating the renewal activity 90/120 days prior to expiry of clients’ Health & Benefits plans

  2. Approach insurance carriers/vendors for required information and undertake data (financial, membership, invoices) processing and analysis to prepare pre-renewal reports, using agreed upon tools, standards and techniques

  3. Prepare Quote Slips and distribute bid requests (RFP) to target carriers/vendors 

  4. Collect, summarize and analyze proposal findings

  5. Support the production of renewal report / prepare placement / renewal deliverables for clients 

  6. Manage queries/requests from the carriers/vendors/clients or internal colleagues and escalate them when required

  7. Follow up with clients on renewal documentation and census data

  8. Liase with Data/Billing and Invoicing Team to validate and clean benefits enrolment and eligibility data and ensure correctness of carrier/vendor invoice

  9. Follow regulatory procedure as defined by originating country 

  10. Peer review team members’ work prior to delivery to clients. 

  11. In addition to this, you will:

  12. Attend training, meetings and/other educational events to increase understanding of trends, regulations and developments in the market.

  13. Receive training from experienced consultants. 

  14. Comply with internal excellence and compliance requirements.

  15. Participate in continuous improvement activities to build stakeholders’ confidence.

The Requirements

• Excellent written and verbal communication skills in English 

• Strong client service orientation and ability to respond to multiple stake holders effectively and in a timely manner 

• Ability to work on multiple tasks in a fast-paced environment while adhering to strict deadlines is a must 

• Flexibility and proven ability to identify and resolve complex issues 

• Well organized and detail oriented 

• Highly developed critical thinking and analytical skills 

• Excellent interpersonal skills and a collaborative working style 

• Self-starter attitude and ability to establish priorities, work independently and with limited supervision 

• Ability to ask the right questions and seek help where appropriate 

• Take accountability for quality and on-time delivery of own work and involving other team members when appropriate 

• Ability to review and check data against subject domain knowledge (e.g., Health and Benefits plans) and understand the data’s applicability/accuracy for the designated purpose  

• Excellent Microsoft Office skills, particularly in Excel and PowerPoint 

• Bachelor’s degree preferred