Premium Finance Support Specialist

Premium finance allows our clients to pay for their premiums in the form of quarterly or monthly installments. The Premium Finance team is responsible for implementing process changes, training and supporting client service staff with this process, problem-solving finance issues that arise, and maintaining relationships with finance provider to drive revenue growth.

Note that visa employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

The Role

The NA Premium Finance Support Specialist would be primarily responsible for helping to push large account renewals within the company. This includes parsing and sorting target lists to determine which accounts fit within the initiative, use internal systems to identify the designated client team members, outreach to those team members including providing them with any relevant marketing materials, and connecting them with the team lead if troubleshooting is needed. Additional duties include outreach of past due accounts to reduce potential losses, maintenance of the WTW premium finance website, upkeep of all hosted documents and shared team lists, and support of other team members with marketing submissions to secondary partner markets. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

Performance Objectives: 

• Work with premium finance provider on product development, testing, training, research and reporting to increase revenue. 
• Support relationships with client service staff in order to maintain and expand loan volume by identifying problems and providing solutions.
• Support quoting activities and provide coaching and training to client service staff as needed
• Analyze various reports from agency management systems and premium finance service provider to increase premium finance volume and minimize lost premium finance contracts/revenue.
• Documenting and following up on important actions and decisions within Premium Finance process
• Preparing necessary presentation materials for meetings
• Maintain and update records in various locations such as shared drives and Microsoft Sharepoint sites 
• Work closely with Premium Finance Director to ensure integrity, accuracy and completeness of data
   

The Requirements 

• Working industry experience in a client or carrier facing role (preferable)
• BA/BS degree or equivalent 
• Highly articulate and able to communicate and influence with confidence and credibility at all levels
• Proficiency with MS Office 
• Excellent analytical, problem-solving skills, innovative and creative with technical aptitude
• Ability to work autonomously or within a team, while working against tight deadlines
• Must demonstrate attention to detail, with a high-level focus on quality
• Self-motivated, independent worker
• Ability to interpret financial data
• Excellent verbal and written communication skills 
• Flexible approach and willing undertake additional responsibilities within team as and when required 

This position will remain posted for a minimum of three business days from the date posted or until a sufficient/appropriate candidate slate has been identified.

Compensation and Benefits
Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).

Compensation
This role is also eligible for an annual short-term incentive bonus.

Company Benefits
WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off 
• Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). All Level 38 and more senior roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans. 

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.

EOE, including disability/vets