SACM Analyst

Summary:

Service Asset and Configuration Management (SACM) is the process responsible for ensuring that the assets required to deliver services are properly controlled, and that accurate and reliable information about those assets is available when and where it is needed. An effective approach to service asset management helps identify savings and allows WTW to be better prepared for audits with enhanced visibility into asset utilization.

SACM is integral to the service management processes and the role of the SACM Data Analyst is to drive and ensure SACM approaches align within WTW. This includes:

• Managing a more automated and integrated model linked with financial data
• Identifying operational cost savings possible with delivery of a consolidated approach across all SACM elements
• Supporting improved integrated solutions with service delivery model 
• Supporting integration with financial information to drive cost savings or provide insights to procurement negations related to audits / software license renewals

It will support a consolidated approach across all SACM elements that will support the current strategy to drive centrally provisioning and request fulfilment across WTW for approved & unapproved software

Role:

• Collect and maintain accurate asset (hardware, software and virtual) information in the SACM tool and CMDB
• Develop, run and distribute reports for software compliance, inventory, and financial data
• Work with Procurement to ensure all legacy and new software entitlements are captured and added to the SACM tool
• Maintain automated discovery tools and complete manual data entry to ensure a complete CMDB
• Assist in the development and improvement of SACM policies, processes, and procedures
• Identify and drive license optimization opportunities
• Govern our SACM data ownership framework
• Assist in external vendor audits
• Manage SACM response for annual SOC II compliance audit
• Respond to SACM requests for client audits

Requirements:

• 7+ years of experience in IT
• 3+ years’ experience in SACM, configuration management or a data administration role
• ITIL, ServiceNow, Flexera and Microsoft Suite preferred
• Strong experience with data and an analytical mindset that can contribute to the data analysis of the SACM tool with the aim to improve its overall quality and governance.
• Understands data challenges in complex integration and data-driven programs.
• Ability to analyze and interpret data sets from different sources and present meaningful insights and explanations to management and other stakeholders.
• Excellent communication skills (written and spoken) and have a collaborative mindset. You can lead meetings/discussion with customers and stakeholders.
  • You are dynamic and can work autonomously in large environment; you have leadership skills and can take ownership
  • Experience with ServiceNow is a plus.