Section Head - Client Management

-The Business:

Today, employers understand that their benefits can be instrumental in shaping the type of organization they are, and the way their employees – and their peers – perceive them. They are also embracing a broader notion of what constitutes employee benefits. The likes of workplace culture, DE&I, ESG and flexible work policies are all increasingly being seen as part of the benefit landscape.

​​​​​In Health & Benefits Asia Pacific, we help employers across the region develop and sustain a benefits program that can assist to promote a healthy and high-performing workforce using our deep subject matter expertise, innovation and extensive research. Our core services address the most critical benefits issues that organizations of all sizes are facing today. 

• Benefits advisory to help develop a modernized benefit and wellbeing programs aligned with organizational strategy and employee needs.

• Benefits broking and placement services to help source, assess, implement and manage the providers for the company’s insured benefits.

• Flexible benefits consulting and administration services to enable employees’ choice and benefits personalization to meet their different needs.

Underpinning our core services is an integrated, scalable ecosystem of proprietary benefits technologies namely, Benefits Engine (broking admin system), Benefits Insights (employer experience) and Embark (employee experience) which deliver a unique level of efficiency, reliability and consistency.

The Role:

• Responsible for the design and implementation of effective employee benefits (including
  voluntary benefits, regional/pooling) programmes and the subsequent day-to-day
  management of all client service activities.
• Responsible for financial performance including the delivery of retention, new from
  existing and new/new sales targets.
• Responsible for profitability of clients within your portfolio. Ensuring that you and/or Client
• Advocates are successful in negotiating profitable fee/commission levels with each client
  serviced by you.
• Responsible for actively cross selling existing clients.
• Responsible for developing referral prospects from your existing clients.
• Responsible for retention.
• Responsible for implementing and maintaining compliance systems in accordance with
  the Willis Excellence Model.

Key Tasks:

Overall management/control/development of the employee benefits programmes for assigned clients which include the following aspects of Willis service:
Account Management

• Effective planning/coordination/communication/delegation/motivation within team
  to work as a coordinated Group.
• Maximising account profitability for each client by:
  • Achieving optimum remuneration consistent with competitive premium
    level as compared with services provided.
  • Managing credit control
  • Monitoring workload
• Developing the "total service programme" for each client by promoting the full
  range of Willis services where a need exists.
• Enhancing/building client relationships and getting to know clients including
  decision makers.

Account Administration

• Ensuring that the following are current for each client:
  • Client Data File(s)
  • Client Service Status Record (BOR)
  • Minutes of Clients Meetings
  • Communications in accordance with Group Standards
  • Files and process adopted are all WEM compliant

Claims Services

• Timely claims analysis for major clients
• Ensuring prompt and satisfactory settlements in the event of losses
• Conducting regular reviews of all outstanding claims with the clients

General

• Enhancing Company’s profile amongst clients
• Ensuring compliance with the requirements of Company’s Quality Standards
• Ensuring no Errors & Omissions claim arises out of clients.
• Credit control – follow up with clients on outstanding premium.
• Building carrier relationship
• Monitor/control workflow priorities in the team to ensure goals/target are achieved
• Assist/undertake any other duties as may be required.

Leadership 

• Mentorship of team members in managing client deliverables and issues arising in specialized areas where precedence may not exist

• Minimum of 5 years experience in a Health & Benefits consulting or brokerage role with at least 3 years of experience managing large clients, or from a C&B function in industry
• SCI Certificates preferred: M5, M9, HI, ComGI, BCP, PGI
• Excellent ability to communicate effectively with a strong focus on customer service
• Good oral and written communication skills
• Deep knowledge of the Singapore vendor marketplace
• Technical proficiency in Singaporean employee benefits
• Broad understanding of compliance issues related to local legislation
• Proficiency in Microsoft Office (especially Excel and Word);
• Proficiency in English language
  Competencies
  • Client Focus
  • Influence and Selling
  • Results Focus
  • Collaboration
  • Thought Leadership and Innovation

Equal Opportunity Employers