Senior Claims Adviser - Financial Lines

We are currently seeking a full-time Senior Claims Advisor with experience across financial lines insurance to join the Australian Claims Team. This role can be based in Melbourne, Sydney, Brisbane, or Perth and may require occasional interstate travel based on client and business needs.

As a Senior Claims Advisor, you will be responsible for claims advocacy for national clients through the provision of technical advice and support throughout the claims process and, where necessary, commercial settlement negotiations directly with insurers. You will have a strong focus on client service, fostering relationships, and providing pragmatic guidance.  You will act as an advocate for all financial lines (Finex) claims classes including professional indemnity, cyber liability, management liability, employment practices liability, medical malpractice, Directors & Officers, Warranties & Indemnities (M&A) and statutory liability.

The Senior Claims Advisor will be part of a dynamic global claims team and will liaise as required with global WTW counterparts, proactively managing claims for risks placed in the Australian and international markets.

The Requirements

• Law Degree or equivalent formal qualification would be highly regarded but is not a prerequisite
• Cert IV in general insurance and Diploma qualification (or equivalent experience) would be highly regarded but is not a prerequisite
• Holder of all regulatory licenses, permissions and technical or other requirements applicable under local legislation 
• Demonstrated claims experience in financial lines insurance classes
• Seeking highly organised, detail focused individual who takes pride in their work
• Excellent communication skills (both verbal and written) and demonstrated client focus
• Strong ability to build and manage relationships
• Sound ability to facilitate training and presentations
• Knowledge of insurance regulations, codes and legislation
• Proficiency in Microsoft Office and Outlook
• Some travel will be required, and you are required to have a valid and appropriate driver’s licence

If you believe you have the skills and passion for this role, but don't meet every single requirement, we still encourage you to apply. We'd love to have a conversation and see if you could be a great fit for our team.

Why Join WTW?

WTW provides a competitive benefits package which includes the following (eligibility requirements apply):

• Annual bonus
• Company paid salary continuance insurance
• Life and TPD insurance 
• Hybrid working
• Networks (Gender, Wellbeing, Pride)
• Career Growth – internal opportunities and development programs

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a "hybrid” style, with a mix of in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working. Please speak to your recruiter to discuss more.

At WTW, we believe that a culture of inclusion and diversity is critical to our business. It's not a separate initiative – rather it’s fundamental to everything we do. We are an equal-opportunity employer who is committed to fostering an inclusive work environment and embrace diversity including gender, nationality, disability, age, marital/parental status, ethnicity, gender identity and sexual orientation. We welcome applications from people from all backgrounds. 

In the spirit of reconciliation Willis Towers Watson acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com