Senior Claims Advisor – Property and Casualty Lines

We seek a full-time Senior Claims Advisor with strong general liability insurance experience for our Australian Claims Team. This role, based in Melbourne, Sydney, Brisbane, or Perth, may involve managing property claims and require interstate travel.  

As a Senior Claims Advisor, you will provide technical advice to national clients throughout the claims process, including settlement negotiations. You will handle General Lines claims like public and products liability, child protection, worker-to-worker, and ISR/Property claims.

You will manage complex claims, offer pragmatic advice on validity and strategy, advocate for clients, guide Claims Specialists and Brokers, liaise with global counterparts, manage international claims, share knowledge, support best practices, aid product development, and contribute to thought leadership.

The Role

• Manage claims portfolio for Property and Casualty insurance lines.
• Advise and support clients in negotiating and settling losses, collaborating with client advocate brokers as needed.
• Guide client advocate brokers to manage clients’ expectations throughout claims.
• Demonstrate claims management expertise to clients and prospects.
• Negotiate with insurers and their representatives on behalf of clients.
• Resolve coverage disputes by engaging with all relevant parties.
• Provide specialised claims advice to clients and stakeholders.
• Conduct or participate in claims reviews and legacy claims audits.
• Contribute to client tender processes and meet with prospective clients.
• Mentor Claims Advisors with technical expertise.
• Provide thought leadership in claims management.

The Requirements

• Law degree or equivalent qualification preferred but not required. 
• Cert IV in general insurance and diploma (or equivalent experience) preferred but not required.
• Must hold all regulatory licenses and permissions as per local legislation.
• Highly organised, detail-focused, and takes pride in their work.
• Knowledge of insurance regulations and laws.
• Excellent verbal and written communication skills.
• Strong relationship-building abilities.
• Capable of facilitating training and presentations.
• Proficient in Microsoft Office and Outlook.
• Valid driver’s license required; some travel necessary.

Note: Employment-based visa sponsorship and/or assistance is not offered for this specific job opportunity. 

Why Join WTW?

WTW provides a competitive benefits package which includes the following (eligibility requirements apply):

• Annual bonus
• Company paid salary continuance insurance
• Life and TPD insurance 
• Hybrid working
• Networks (Gender, Wellbeing, Pride)
• Career Growth – internal opportunities and development programs

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working. Please speak to your recruiter to discuss more.

At WTW, we believe that a culture of inclusion and diversity is critical to our business. It's not a separate initiative – rather it’s fundamental to everything we do. We are an equal-opportunity employer who is committed to fostering an inclusive work environment and embrace diversity including gender, nationality, disability, age, marital/parental status, ethnicity, gender identity and sexual orientation. We welcome applications from people from all backgrounds.  

In the spirit of reconciliation Willis Towers Watson acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. 

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com