Senior Director – Defined Contribution Consultant & Project Delivery Team Lead

Why Join WTW

WTW’s Retirement team partners with organizations to design, manage, and optimize retirement programs across defined contribution, defined benefit, and nonqualified plans. We bring together expertise in consulting, administration, compliance, and governance to deliver practical, scalable solutions aligned to client goals.

You will play a leadership role in shaping how defined contribution solutions are delivered at scale bringing together consulting expertise, innovation, and operational excellence to support leading organizations. 

Overview

This role combines senior defined contribution (DC) consulting expertise with national delivery leadership. You will lead complex client engagements while driving consistent, high-quality delivery across a portfolio of DC projects.

You will serve as both a trusted advisor to clients and a leader of delivery teams, ensuring strong outcomes, operational excellence, and scalable delivery.

Client Leadership & Consulting

• Serve as a senior advisor on defined contribution plan design, governance, compliance, and administration
• Lead large, complex client engagements, including vendor strategy, fee benchmarking, and RFPs
• Develop and support business opportunities, including contributing to sales and cross-solution initiatives
• Ensure seamless transition from sales to delivery and maintain consistent execution across teams
• Review, finalize, and present client deliverables with a focus on quality and impact

Delivery Leadership & Team Management

• Lead coordination across teams to ensure consistent, high-quality delivery of defined contribution projects
• Plan and deploy resources across a national delivery model, optimizing utilization and team effectiveness
• Build and manage high-performing, leveraged teams to support complex project delivery
• Partner with leadership to deliver against business objectives, including client outcomes, team performance, and growth priorities

Standards, Quality & Continuous Improvement

• Establish and apply delivery standards, tools, and playbooks to drive consistency and efficiency
• Ensure high-quality client outcomes through adherence to established quality standards and continuous improvement
• Translate firmwide standards into practical application within project delivery
• Support training and capability development aligned to client and business needs
• Enable delivery of new solutions and offerings in response to evolving client priorities

Project Governance & Risk Management

• Oversee project governance, including scope, timelines, budgets, and quality standards
• Anticipate and resolve project risks and escalations, including complex delivery challenges
• Monitor financial performance, including budgets and billing, and address variances as needed
• Track and report key metrics, including financial realization and delivery performance

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity. 

Requirements

• 15+ years of experience in defined contribution consulting, including plan design, compliance, and administration  
• Deep knowledge of 401(k), 403(b), and applicable regulatory frameworks (e.g., IRC, ERISA)  
• Proven experience leading large client relationships and delivery teams  
• Strong leadership across both consulting and operational environments  
• Demonstrated ability to solve complex problems and collaborate across teams  
• Excellent communication and stakeholder management skills  
• Bachelor’s degree required; relevant professional certifications (e.g., ASPPA, CEBS) are a plus

Additional Information

• This role includes a combination of client leadership and delivery leadership responsibilities
• Ability to work with geographically dispersed teams and travel as needed
• DC Project Delivery Team Leadership Focus will be approximately 50% of your time with client responsibilities making up the remainder of your time