Senior Risk and Projects Pensions Administrator

Are you a self-motivated individual who is passionate about their work? Are you an experienced administrator looking for that next step, are you a senior looking for something different or are you an experienced pensions professional looking for a new role to draw on your experience. Then this role could be for you. In this role you would be joining our team in Redhill to work on our largest client covering DB, DC, Hybrid and Offshore arrangements.

Reporting to our Quality Assurance and Risk Director, you will be responsible for a wide range of tasks and activities including data reviews, chargeable project work, investigations into errors and omissions, reviewing calculation issues, managing change through our support teams, root cause analysis, change management and client reporting and interaction.

As a leader in the marketplace, WTW offers an excellent opportunity for experienced pensions administrators. As a reward for your efforts we will offer you a competitive salary and benefits package along with potential progression opportunity, support and further training. 

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

The Role

• Working within our Projects and Risk Team you will be responsible for a wide range of tasks across DB and DC pension arrangements
• Data review to identify issues / errors and opportunities for chargeable project activity
• Review individual member related errors and complete rectification activity
• Draft client notification and project estimate reports
• Complete chargeable activity across range of adhoc pension-based tasks, including calculation automation, pension rectification, data analysis, letter review, strategic change.
• Create Change requests to drive process improvements 
• Create Change requests to drive automation changes / introduce new automation including supporting test pack creation and managing testing and investigate into system errors
• Providing Root Cause Analysis to your Director to help drive change and mitigate future risk.
• Manage allocated tasks to deadlines and provide reporting on progress of your tasks
• Deputise in the absence of your Team Leader
• Be or become a point of reference on technical issues, non standard pension matters and related activity.
• Train, support and mentor junior associates and hold regular feedback sessions.
• Continuously seek to identify areas where the service to clients /members could be improved and communicate findings to your Manager.
• Challenge procedures to identify process improvements and pass on recommendations to your Manager.
• Check and challenge basis of work performed by junior associates and ensure that the requested work has been undertaken.
• Coach and mentor junior associates on errors made to explain and prevent reoccurrence and hold regular feedback sessions
• Produce test packs for automation, test and sign off calculations for DB and DC members.
• Assist in due diligence exercises, analysing data quality, identifying data issues and proposing solutions.
• Monitor and manage data cleaning requirements and assist and prepare large mailing projects to members.
• Scoping costs for projects outside of business as usual and monitoring the spend versus budget
• Provide an efficient, professional service to meet all client/members' needs and to promote the WTW brand.

The Requirements

• Experience of dealing with occupational pension schemes.
• Experience of coaching and supporting less experienced associates.
• Experience of working on projects an advantage.
• Demonstrable problem solving and analytical skills.
• Strong pension technical skills 
• Self-motivated with a high level of initiative/drive.
• Strong stakeholder management skills.
• Excellent time management skills and the ability to manage multiple concurrent projects/deliverables, including the ability to support the removal of escalated blockers.
• The aptitude to learn and grow within the team, add value and drive us forward
• Good time management skills and the ability to organise and prioritise own workload.
• Able to work to a high level of accuracy and be customer and quality focused. 
• Computer literate with experience of using Excel spreadsheets
• Excellent interpersonal skills to include good written and verbal communication.
• Collaborative working style, self-aware with the ability to adapt style as necessary.

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com.

Equal Opportunity Employer