Technical Delivery Lead

The Outsourcing business delivers high quality pension administration services and solutions to clients in GB, Ireland, Germany and Asia. We provide fully outsourced pension administration services or co-sourced services, where we supply our services and support clients to administer their schemes. 

OGB is currently the largest provider of pension administration services to the top 200 private sector funds including a number of high street banks. OGB also supports the LifeSight master trust product and OneDB which is WTWs bundled pension solution. 

The Role

Partnering 

• Develop a close link between the business and IT organisation, representing the ‘voice’ of technology in OGB and vice-versa. 
• Work with other business areas to ensure their needs, and those of external customers are identified and met, achieving objectives through the effective use of technology

As part of driving a commercial focus, it will be critical that you ensure revenue generation and cost mitigation is central to the thinking and approach across the team. 

Delivery Management:

• Reporting to the Head of Technology (with matrix reporting into the Head of PM Practice), the Technical Delivery Lead (TDL) will lead the design, delivery and rollout of portfolio solutions from initiation to handover to BAU, using Architecture-Driven-Agile methodology underpinned by the Solution Planning Framework:  
• underwrite all inputs/ estimates underpinning the solution delivery plan 
• identify and secure relevant delivery expertise. 
• control project scope and drive timely solution design and delivery decisions. 
• proactively manage delivery RAID, blockers and escalations 
• manage delivery backlogs and sprint planning using the Dev Ops tools adopted by WTW. 
• Ensure accurate reporting against plan and attend key governance/steering forums. 
• Ensure on-going alignment of critical milestones across the Technology teams and perform risk and schedule impact assessment for any changes to scope, budget, commitments or resources. 
• Work with Head of Service Management to ensure effective Service Transition occurs for all deliveries. 
• Monitor changes in strategy, vision, or approaches in the wider organisation to maintain alignment of the Technology portfolio with business strategy and technology investment. 
• Manage and monitor portfolio health, insight generation and identification of challenges and risks. 
• Provide thought leadership into release and deployment planning. 

Demand Management: 

• Work with the business solutions to capture, translate, and enrich business requirements for new and existing technology products/services, including a change pipeline. 
• Evaluate business cases and support the prioritization of new initiatives. 
• Ensure that the capacity (services and resources) of technology meets the agreed current and future demands within OGB. 
• Work with the Technology Functional Leads to monitor and analyze technical components to identify potential issues and new capacity requirements. 

Customer Experience:

• Agree on the Technology interactions with OGB external customers to provide effective technology delivery to meet customer and business needs. 
• Understand and define customer journeys to support the visualization of meeting business outcomes. 
• Work with the internal user communities to define their needs for effective collaboration, in line with the overall technology vision. 
• Build engagement and trust through active analysis and management of customer satisfaction. 
• Escalate to leadership as appropriate. 

Capability building:  

• Build, lead and motivate high-performing matrix-managed teams; encourage growth and quality mindset. 
• Embed culture of continuous improvement, inclusivity, collaboration and delivery excellence. 
• Clearly articulate goals, targets and objectives. 
• Stay abreast of the leading and emerging technologies and shape technology roadmaps to enhance system capabilities, reduce cyber/resilience risks and technical debt.  
• Foster innovation using subject matter knowledge to enhance tools, practices, and processes for the team.  
• Challenge organisational processes that lead to unnecessary complexity and/or cause delivery bottlenecks. 
• Lead Technical Delivery community of practice. 
• Apply subject matter knowledge and skills across multiple areas to assess the impact of complex issues and implement long-term solutions.  

Commercials: 

• Determine, monitor, and manage all commercial agreements with relevant vendors and delivery partners ensuring that WTW interest are protected, and contractual terms remain relevant and favorable throughout the duration of the contract.  

The Requirements

Minimum 7 years’ experience in: 

• a technology related discipline, preferably with a Bachelor's/College Degree in IT or Engineering. 
• leading large and complex programmes (ideally in Financial Services) across different time zones on a global scale using a wide variety of methods including Waterfall, Agile (e.g. Scrum, DSDM, ASD, etc.), Agile/Architecture-driven-agile to deliver change. 
• leading broad technology implementations (e.g., both modern and legacy architectures, experience with Cloud technologies, etc.)
• budget preparation and monitoring with focus on cost effectiveness and value for money. 
• building and managing high-performing teams in a matrix organisation. Mentoring and coaching technology professionals, across internal employees and external delivery partners/vendors. 

Knowledge and Skills 

• Good working knowledge of business analysis, system design, system development and ITSM. 
• Strong planning, organisational, communication and presentation skills.  
• Customer service orientation 
• Ability to communicate with, collaboratively engage, and sustain, effective relationships with a diverse group of stakeholders and engage effectively with technical and non-technical teams at all levels.
• Ability to adapt across a range of situations, effectively tailoring your delivery methods based on your knowledge of stakeholders to have maximum impact and influence. 
• Ability to translate complex problems into solutions with clearly articulated potential impacts (both threats and opportunities). 
• Ability to quickly ascertain relevant information, the needs of the situation, priorities, constraints and risks to make prompt and sound decisions.  
• Root cause analysis and problem-solving skills. 
• A whole systems approach to evaluating impact, and take ownership for ensuring links between structure, people and processes are made. 
• Proficiency in producing business cases and options papers, as well as negotiating contracts for the supply of IT products and services. 
• Budgeting and forecasting (in project delivery, as well as capability building).

WTW is an Equal Opportunity Employer