Account Executive

The Account Manager is responsible for managing and growing relationships with Affinity partners and commercial clients in New Zealand. This role focuses on delivering exceptional service, driving revenue growth, and ensuring retention through tailored solutions and strategic account management.

The Role

• Build and maintain strong relationships with Affinity partners and commercial clients.
• Act as the primary point of contact for all client inquiries and escalations.
• Identify opportunities to upsell and cross-sell products and services.
• Develop and execute account plans to achieve revenue targets.
• Collaborate with partners to design and implement affinity programs that drive engagement and profitability.
• Monitor program performance and provide regular reporting and insights.
• Manage a portfolio of commercial accounts, ensuring compliance and service excellence.
• Negotiate renewals and terms to maximize retention and profitability.
• Stay informed on market trends, competitor activities, and regulatory changes in NZ.
• Provide feedback to product and marketing teams for continuous improvement.
• Ensure accurate documentation, policy administration, and adherence to company standards.
• Work closely with underwriting, claims, and support teams to deliver seamless service.

The Requirements

• Minimum 3–5 years in account management, preferably in insurance or financial services.
• Experience with affinity partnerships and commercial accounts is highly desirable.
• Familiarity with New Zealand insurance market and regulatory environment.
• Strong relationship-building and communication skills.
• Proven ability to manage multiple accounts and deliver results.
• Negotiation and influencing skills.
• Analytical mindset with attention to detail.
• Knowledge of insurance products and affinity programs (preferred)

Why Join WTW?

WTW provides a competitive benefits package which includes the following (eligibility requirements apply):

•    Additional paid annual leave 
•    Life, Income Protection and Trauma insurance
•    Annual bonus
•    Company paid salary continuance insurance
•    Hybrid working
•    Networks (Gender, Wellbeing, Pride)
•    Career Growth – internal opportunities and development programs

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a “hybrid” style, with a mix of in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

Flexibility is essential for an inclusive workforce. We welcome flexible working requests. Please talk to your recruiter for more details.

At WTW, we believe that a culture of inclusion and diversity is critical to our business. It's not a separate initiative – rather it’s fundamental to everything we do. We are an equal-opportunity employer who is committed to fostering an inclusive work environment and embrace diversity including gender, nationality, disability, age, marital/parental status, ethnicity, gender identity and sexual orientation. We welcome applications from people from all backgrounds. 

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com