Claims Manager

Join WTW as a Reinsurance Claims Manager and play a pivotal role in delivering expert claims advocacy and strategic advisory services to our global clients. You’ll lead complex reinsurance claims, collaborate with market-leading brokers and insurers, and drive impactful outcomes in a dynamic, client-focused environment. If you’re passionate about technical excellence, relationship management, and shaping best-in-class claims solutions, this is your opportunity to make a difference with a world-class team.

The Role

• Lead and manage a portfolio of complex reinsurance claims (treaty and facultative), ensuring timely notification, accurate coverage analysis, and proactive resolution strategies.

• Act as the primary liaison between cedants, reinsurers, brokers, and internal stakeholders to drive efficient communication and secure optimal claim recoveries.

• Review and interpret reinsurance contracts (including London Market and international placements) to provide clear, defensible coverage positions and strategic guidance to clients.

• Negotiate claim settlements with reinsurers, escalating contentious matters where necessary and supporting dispute resolution processes.

• Monitor and report on claim developments, recoveries, and reserves, providing insightful analysis and recommendations to senior management and clients.

• Identify trends, systemic issues, and process improvement opportunities to enhance claims performance and strengthen client service delivery.

• Mentor and support junior team members, contributing to technical development and fostering a collaborative, high-performing team culture.

The Requirements

• 5+ years of progressive experience in insurance or reinsurance claims, including handling complex or high-value losses

• Working knowledge of reinsurance principles and contract structures (e.g., treaty and facultative)

• Ability to review and interpret policy and reinsurance contract language

• Experience analyzing claim files, loss data, and financial information with strong attention to detail

• Demonstrated ability to manage multiple claims and deadlines in a fast-paced environment

• Strong communication skills with the ability to collaborate effectively with brokers, reinsurers, underwriters, actuaries, and legal partners

• Experience providing guidance, oversight, or informal leadership to claims professionals or cross-functional teams 

  Bachelor’s degree in business, risk management, finance, or related field, or equivalent professional experience

The Application Process

• Stage 1: Online application and recruiter review
  Stage 2: Recruiter phone screen
• Stage 3: Interview with hiring manager and team
  Stage 4: Offer and onboarding

This role offers a hybrid work schedule, allowing for a combination of remote and in-office work to support flexibility.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com.