Client Solutions Director

We’re looking for a high-impact Client Solutions Director (CSD) to accelerate new business growth across WTW’s Commercial Risk & Broking (CRB) business. If you thrive on winning new clients, building trusted relationships, and bringing together the right expertise to solve complex challenges, this is your opportunity to make a measurable impact.

The Responsibilities:

• New Business Development
  •    Own and deliver against a personal new business sales target through strategic prospecting and relationship development
  •    Identify, pursue, and convert high-value opportunities into long-term clients
  •    Take full accountability for the end-to-end sales process, leveraging subject matter experts where required
• Client Relationship Management
  •    Build and maintain trusted, long-term relationships with prospects and clients
  •    Position WTW as a strategic advisor, delivering value-led solutions
  •    Ensure high levels of client satisfaction, measured through Client First feedback and Net Promoter Scores
• Sales Planning & Execution
  •    Partner with the Head of Sales to develop and execute a comprehensive individual sales plan
  •    Build, manage, and maintain a robust sales pipeline
  •    Lead and coordinate bid strategies, proposals, and RFP responses
• Collaboration & Cross-Selling
  •    Collaborate proactively with all CRB Lines of Business (LOBs) to deliver integrated client solutions
  •    Drive cross-sell and referral opportunities across the business
  •    Champion CRB’s value proposition and support competitor differentiation initiatives
• Pipeline Management & Reporting
  •    Ensure 100% compliance with CRM (D365) pipeline management and reporting requirements
  •    Maintain accurate and timely tracking of all opportunities and sales activities
• Market Presence & Strategy
  •    Build a strong market presence and represent WTW externally
  •    Develop and maintain key market relationships
  •    Maintain awareness of competitor activity and market dynamics
  •    Contribute to strategies that drive profitable revenue growth
• Strategic Collaboration
  •    Work closely with LOB leaders, Placement Specialists, and Client Management teams
  •    Foster seamless internal collaboration to deliver optimal client outcomes
   

The Requirements

• Proven track record in new business development and sales leadership

• A self-starter mindset with strong strategic prospecting and relationship-building capabilities
• Experience using CRM systems (preferably D365) for pipeline management
• Demonstrated ability to develop and execute sales strategies and pursuit plans
• Excellent collaboration and cross-selling skills across complex organisations
• Strong commercial acumen and understanding of market dynamics
• Ability to influence and engage stakeholders at all levels
• Effective communication, negotiation, and client management skills
• Relevant industry expertise within commercial risk or related sectors
• Strong organisational and resource management capabilities

If you believe you have the skills and passion for this role, but don't meet every single requirement, we still encourage you to apply. We'd love to have a conversation and see if you could be a great fit for our team.

At WTW, we believe that a culture of inclusion and diversity is critical to our business. It's not a separate initiative – rather it’s fundamental to everything we do. We are an equal-opportunity employer who is committed to fostering an inclusive work environment and embrace diversity including gender, nationality, disability, age, marital/parental status, ethnicity, gender identity and sexual orientation. We welcome applications from people from all backgrounds. 

In the spirit of reconciliation Willis Towers Watson acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com