At WTW, collaboration, innovation, and adaptability define how we work. To explore these themes, we sat down with three members of the Health & Benefits Client Service Team (H&B CST) in Houston—Ron Branch, Jason Mahler, and Sarah Gurrib—to discuss their career journeys, team culture, and what excites them about the future of the industry.
With different backgrounds and years of experience in consulting, benefits strategy, and client management, they shared their insights on professional development, teamwork, and what makes WTW an exciting place to grow a career.
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Meet the Team: different backgrounds, one common goal
The H&B CST Houston team brings together professionals from varied backgrounds, each contributing unique expertise to help clients navigate the complex world of employee benefits.
- Ron Branch – A Director on the Client Service Team with over 30 years of experience in the benefits and consulting industry,
- Jason Mahler – A Senior Director with a background in actuarial consulting and client engagement, with experience spanning over 20 years in Houston.
- Sarah Gurrib – A Director in Integrated Global Solutions, specializing in global benefits for multinational companies. Originally from Mauritius, she has worked across multiple countries before landing in Houston.
Their combined experience, client-first mindset, and commitment to innovation are what drive success in their roles at WTW.
A dynamic team: no two days are the same
One of the most dynamic aspects of working in client service consulting is that there’s no typical day.
“Every day is different. You might start with one plan, but a client issue can shift your priorities completely. That’s what keeps the work exciting.” – Ron Branch,
The team emphasized how their daily routines vary, often involving strategy development, problem-solving, and cross-functional collaboration. From preparing for client meetings to analyzing data and coordinating with teams across different regions, the work remains fast-paced and engaging.
“One of the things I love is the in-office collaboration. It’s not just about scheduled meetings—it’s those informal conversations that help us learn and grow.” – Jason Mahler
For those in global benefits, the challenge is even more unique.
“On the global side, we work across different time zones, which encourages us to be efficient and proactive.” – Sarah Gurrib
Their commitment to problem-solving and adaptability is what makes them effective in delivering value to clients.
Key skills for success: what the team has learned
When asked about the most valuable skills and experiences that shaped their careers, the team shared insights that are relevant for anyone considering a role in consulting and benefits management.
Embrace new challenges
“Early in my career, I was uncomfortable with public speaking, until I faced the challenge to present at a client event. That experience pushed me out of my comfort zone, and now it’s a skill I rely on every day.” – Jason Mahler
Collaboration is Key
“Delivering great work isn’t just about focusing on your own tasks—it’s about supporting your team. The best consultants understand that success is a team effort.” – Sarah
Build meaningful relationships
“Relationship-building—both internally and externally—is one of the most important skills in this industry. Whether it’s with clients or carrier partners, strong relationships help drive success.” – Ron
For those new to the industry, these insights highlight the importance of adaptability, teamwork, and continuous learning.
What makes the H&B CST Houston Team unique?
One of the defining aspects of the H&B CST team is the strong culture of collaboration, the knowledge-sharing and the adaptation to each client’s needs.
“Unlike rigid teams where roles remain static, here our team members are staffed on client projects based on their strengths and expertise. We staff clients based on the perceptions of their needs.” – Jason
For Sarah, the way leaders acknowledge members strengths makes all the difference:
“Our leaders carefully match each team member’s strengths with the right clients, ensuring not only the best outcomes but also an engaging and fulfilling work environment.” – Sarah
Additionally, team dynamics are built on mutual support and mentorship.
“Being able to turn to colleagues for guidance, whether they’ve been here for years or just a few months, is incredibly valuable. Everyone is incredibly helpful” – Ron Branch
These mentorship and development opportunities create an environment where professionals at all levels feel empowered to grow.
What’s Next? Exciting Trends in the Industry
The future of Health and Benefits consulting is evolving, and the team is excited about new opportunities and industry shifts.
Growth in the mid-market segment
WTW is expanding its focus on mid-sized businesses
“People often see WTW as a firm for large corporations, but there are tremendous opportunities in the mid-market. Our ability to serve clients of all sizes is a key differentiator.” – Ron
Innovation in Pharmacy benefits
WTW is actively developing innovative pharmacy benefit models to better serve employers.
“We’re not just analyzing what exists today—we’re working on pushing the market toward better solutions for the future.” – Jason Mahler
The role of AI and Data in benefits strategy
“Globally, there’s a push to improve data analytics and integrate AI into our decision-making processes. It’s an exciting time for innovation in employee benefits.” – Sarah
With a strong emphasis on technology, data-driven strategies, and customized solutions, WTW is leading the way in shaping the future of benefits consulting.
So, what about joining the Health & Benefits team and taking part in this exciting professional challenge?
Join Health & Benefits team at WTW today
For those considering a career in Health and Benefits consulting, the H&B CST Houston team offers growth opportunities, a collaborative culture, and the chance to work on innovative projects.
“The firm you work for matters. A company that values integrity, collaboration, and client-first thinking will set you up for success in the long run.” – Jason Mahler
Their advice to job seekers?
- Network and connect with people at WTW - building relationships is key.
- Seek out companies with a strong culture and growth mindset.
- Don’t be afraid to step outside your comfort zone - that’s where the best opportunities happen.
The H&B CST Houston team is a great example of how WTW fosters collaboration, professional growth, and innovation.
Whether you're an experienced consultant or exploring a career in employee benefits, WTW provides an environment where you can learn and lead.
Explore jobs open at WTW today and start your journey with us.
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