Account Director

WTW is seeking to hire an Account Director to join our insurance client service team. We place bespoke insurance and risk solutions for a client base that includes large, global and corporate organisations. This role sits at the heart of our end-to-end insurance servicing model: understanding clients’ businesses and risk management needs, designing appropriate insurance programme structures, working with insurers and markets, and helping clients achieve effective outcomes.

The Role:

As an Account Director, you will be responsible for managing and developing a portfolio of clients and prospects, with a focus on excellent client service, client retention and new business development. You will build strong relationships with clients, colleagues and insurers, and will play a key role in placing business into Lloyd’s, company and wider insurance markets.

The role involves working alongside Account Executives, Client Service Executives, brokers and wider WTW colleagues to deliver the following:

• Understand clients’ businesses, their risk profile and their insurance needs, and work with them to identify practical and effective insurance solutions.

• Identify key decision makers and budget holders within client organisations, and build trusted, active relationships with these stakeholders.

• Lead the delivery of high-quality client service, ensuring agreed service standards, processes and regulatory requirements are met.

• Determine appropriate insurance solutions, programme structures, pricing and placement strategies that meet clients’ needs and support profitable growth.

• Proactively develop proposals and solutions for clients to support strong retention and long-term client relationships. and Grow the existing portfolio by identifying new opportunities with current clients and supporting the conversion of prospects into clients.

• Support the new business team and contribute to research, meetings, responses to RFPs and new business presentations.

• Work collaboratively with colleagues across WTW to identify opportunities for account development, cross-selling and wider client support.

• Maintain strong working relationships with insurers, underwriters, London market contacts and international markets where appropriate.

• Design insurance programme and pricing structures based on knowledge of the client, the insurance market and relevant industry sector and Develop service plans that clearly define how and when WTW will engage with the client throughout the year.

• Manage KPIs and SLAs to ensure service commitments are delivered and Check policies, market presentations and client documentation as appropriate, ensuring accuracy and quality.

• Support compliant contract processing in line with FCA, contract certainty and internal governance requirements. and Network internally across WTW business units and externally with insurers, lawyers, TPAs and other specialists.

What you'll bring:

We are looking for someone who enjoys building strong client relationships, working collaboratively and helping clients navigate the insurance market with confidence.

• Proven experience of delivering high levels of client service within corporate and/or global insurance.

• Strong practical knowledge of insurance broking, client servicing and account development.

• A good understanding of insurance markets and how to structure solutions for clients.

• Experience of managing client relationships and working with insurers, underwriters and external specialists.

• Strong communication, negotiation and influencing skills. 

  The ability to represent WTW with integrity, credibility and professionalism.

• Experience of working with processes, systems and governance requirements that support high-quality client service delivery.

• A good understanding of core commercial insurance classes, which may include property, business interruption, general liability and motor insurance.

• A good understanding of engagement with clients around risk management opportunity and progression towards, or achievement of, CII qualifications such ACII would be welcomed, although relevant industry experience is also valued.

• An interest in continuing to develop technical insurance knowledge, market relationships and client advisory skills.

What We Offer

Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com