Account Executive - Employee Relations

The Account Executive – Employee Relations is a newly created role designed to support the growth of the Employee Relations (ER) practice and delivery of high-quality human resources, employee relations, and industrial relations services to WTW clients. 

Reporting to the Employee Relations Services Lead, the primary focus of this role will be to provide an innovative and flexible approach to support the continued growth and integration of ER services within the broader portfolio of Workplace Risk solutions. Working alongside the wider Workplace Risk team, the role will provide support for all aspects of ER service delivery, including providing support and guidance on ER matters, project management, and business development. 

The Role 

• Support and manage the delivery of high-quality human resources, employee, and industrial relations services to clients
• Assist with the provision of guidance and resources to clients on employee relations matters, including performance management, medical capacity cases, terminations, grievances and compliance with employment legislation
• Develop and draft case management documentation to enhance the ER precedent library and support effective ER case management for client issues
• Coordinate ER projects and service delivery, ensuring timely support and guidance
• Provide support for WTW Pay Comply service development and delivery, including cross-functional collaboration with relevant WTW teams such as Retirement, Health & Benefits, and Integrated & Global Solutions
• Assist in planning and coordinating ER events, workshops and webinars, including through collaboration with internal and external stakeholders
• Maintain client data, ensuring accuracy of record-keeping and tracking of employee relations queries and cases
• Assist in the production of reports for clients, including gathering data and developing insights on workplace risk trends and employee relations issues
• Prepare project documentation, including timelines, reports and presentations
• Identify opportunities for expanding client services, learning to analyse client needs and recommend tailored ER and workplace risk solutions
• Conduct research and share insights on emerging trends in employee relations, workplace risk and legislative changes, and assess their impact on client workplace risk strategies
• Partner with members of the wider Workplace Risk team, and other relevant teams, including in workers’ compensation and health, safety and wellbeing, to deliver integrated consulting solutions to clients
• Adhere to compliance and business processes, ensuring all services are delivered in line with company policies and standards

The Requirements

• Strong organisational skills and ability to manage multiple tasks and collaborate effectively within a cross-functional team 
• Previous experience in a workplace risk role or similar (workers’ compensation, WHS, HR or ER preferred)
• Excellent communication and interpersonal skills, including the ability to build relationships across teams and with clients
• Attention to detail and strong problem-solving abilities
• Ability to work independently and support senior team members in delivering workplace risk solutions
• Willingness to learn and develop expertise in HR, employee and industrial relations
• Knowledge of Australian employment legislation, workers’ compensation schemes and workplace safety requirements

Applicants must have Australian or New Zealand citizenship or hold a valid and appropriate permanent working visa.  Willis Towers Watson is an equal opportunities employer and does not discriminate on any basis. We support flexible working and this role will be considered on a flexible basis.

Why Join WTW?

WTW provides a competitive benefits package which includes the following (eligibility requirements apply):

• Annual bonus
• Company paid salary continuance insurance
• Life and TPD insurance 
• Hybrid working
• Networks (Gender, Wellbeing, Pride)
• Career Growth – internal opportunities and development programs

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working. Please speak to your recruiter to discuss more.

At WTW, we believe that a culture of inclusion and diversity is critical to our business. It's not a separate initiative – rather it’s fundamental to everything we do. We are an equal-opportunity employer who is committed to fostering an inclusive work environment and embrace diversity including gender, nationality, disability, age, marital/parental status, ethnicity, gender identity and sexual orientation. We welcome applications from people from all backgrounds. 

In the spirit of reconciliation Willis Towers Watson acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com