Analyst – Facilities & Administrative Management

The Real Estate & Workplace Solutions (RE&WS) function is responsible for providing the workplace environment, processes, equipment, services and resources that efficiently and effectively help our Willis Towers Watson colleagues meet client demands and the overall objectives of the organisation. The Facilities Services team focuses on the execution of our Workplace & Solutions Strategy and FM hard and soft services, tenants' relationship and project management. Also accountable for ensuring an efficient and consistent delivery of our services standards and KPI’s SLA’s are achieved at all times while advocating best practice and company policy and procedures.

This is an onsite role based in the Ipswich office, five days per week, working 40 hours per week. There may also be an occasional requirement to work additional hours on an ad hoc basis to support business needs.

The Role:

Principal Duties/Responsibilities:

• Assists Facilities Services Manager in delivering the following services:
• Providing refreshments and working lunches for WTW meetings including events to a high standard
• Replenishing Tea and Coffee areas & vending machines with Food and Beverage items.
• Responsible for stock ordering via current catering provider
• Monitoring meeting room booking system
• Ensuring conference/meeting rooms are set up, completes audio-visual equipment checks 
   

Additional Duties/Responsibilities:

• Reception/Security Services

• Post Room

• Cleaning / Waste Management / Recycling

• Assists Facilities Services Manager in maintaining and supporting the adherence of service levels and associated key performance indicators for service providers/suppliers.

• Monitor the Facilities Services and catering mailbox and respond promptly to inquires as directed by the Facilities Services Manager.

• Help to maintain the overall cleanliness an order/organisation of the office space

• Assist with the coordination of office/workstation moves and other space adjustments to meet the business needs

• Assists Facilities Services Managers in the liaison with colleagues and service partners regularly to discuss operational items in order to improve ways of working.

• Assists Facilities Services Manager with developing and initiating new and/or more cost effective methods and improving service levels within budgets and/or saving targets.

• Assists Facilities Services Manager in managing health & safety and environmental issues in conjunction with Health & Safety Officer.
• Also supports Facilities Services Managers with all people management activity including but not limited to:
  • Recruitment
  • Invoice processing and other administrative tasks
     

What you’ll bring:

• At least 2 years knowledge and experience in a professional office environment providing general office and catering support
• H&S IOSH certificate
• Financial knowledge
• Good Inter-personal communication skills and must be able to communicate with stakeholders at all levels.
• People management skills
• Patience and diplomacy
• Self-motivated, shows initiative in taking action and responding appropriately
• Team player with a positive can do attitude

Desirable qualifications, but not essential: Advanced Food Hygiene Certificate

What we offer:
Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer
We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtw.com