Assistant Vice President - Multinational Client Retention (Pune)

About WTW

Willis Towers Watson (NASDAQ: WTW) is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 45,000 employees serving more than 140 countries and markets.
We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas — the dynamic formula that drives business performance.
Together, we unlock potential.
 

About the Team 

The Multinational Client Retention team partners with global and regional clients to deliver tailored Property & Casualty insurance solutions while driving long-term client relationships and retention. The team works closely with insurers, brokers, and internal stakeholders to provide strategic risk management support, seamless renewals, and exceptional client service across complex multinational programs.

Key Responsibilities 

• Client Needs Assessment/Client Retention: Conduct thorough assessments of clients' insurance requirements by analyzing their existing coverage, evaluating risks, and understanding their financial goals. Effectively communicate and educate clients on available insurance products and their benefits.
• Relationship Building: Build and maintain strong relationships with clients to foster loyalty and long-term partnerships as well as focus on servicing existing clients and expanding opportunities.
• Market Research: Stay updated with industry trends, market conditions, and changes in insurance regulations. Conduct regular market research to identify emerging opportunities, competitive pricing, and new insurance products that can benefit clients.
• Collaboration: Collaborate with internal teams to streamline processes and provide a seamless experience to clients. 
• Ensure client service team understanding of client needs, service delivery methods, and the other framework relevant to services delivered as well as offering technical support to sales and servicing teams.
• Drive the renewal process, assembling the appropriate team to develop and implement the client-specific renewal strategy. 
• Booking & invoicing of business on time and coordinate with teams – internal/external.
• Educate clients on risk management, market issues and relevant trends. Serve as a trusted adviser; monitor client satisfaction; report and resolve client issues and concerns and review client expectations to ensure relationship is mutually acceptable.
• Perform other related duties as assigned.
   

• Post-Graduate with 7+ years of demonstrated experience in client servicing role preferably in property/casualty insurance solution. 

• In-depth working knowledge of the insurance business and the clients’ needs as well as all major lines of business.

• Effective problem solving, communication, presentation, influencing and negotiation skills.

• Good relationship development skills, in dealings with both internal and external customers and stakeholders.

• Demonstrated ability to deliver impeccable service to new/existing clients by following a well-planned and structured retention process.

The Application Process

Stage 1: Online application and recruiter review

Stage 2: Live video interview with hiring manager and team

Stage 3: Offer and onboarding

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com.