Associate Manager, Claim

Responsibilities: 

Claim Operations 

• Directly manage & handle all claim portfolio, ensure claim to be handled properly and effectively in 
• line with WTW policies & procedures 
• Assist clients in setting claim strategy, preparation of claim documents, coordination with loss 
• surveyor, loss adjuster  and negotiation with insurers during claim process 
• Proactively cooperate and engage the relevant Business Leaders and the account team for difficult 
• and complicated claims and take the role of claim advocate for assigned Clients   
• Open dossier for claim notice from clients, follow up and frequently update clients regarding the 
• ongoing claim process 
• Build up and keep good working relationship with clients, internal stakeholders, insurers and loss 
• adjusters 
• Analyze data on all claims and produce monthly and occasional Claims Reports for Clients and the 
• account team 
• Coordinate with Head of Claim to revise and update Claim Procedures as and when required 
• Cooperate with the account team and Risk Engineer for in risk survey,  risk improvement and loss 
• prevention management 
• Support the account team to review policy wording to ensure proper coverage for Clients and 
• participate in sales meetings for large clients as required 
• Manage claim administration including filing, input data into the system and maintaining clients’ documents 

Claim advocate 

• Client Relationship Strategy: Acting as a trusted advisor on claims 
• Managing negotiations and insurer engagement to ensure favorable outcomes.
• Sales Enablement: Supporting the sales team by identifying revenue opportunities through claims. 
• Leadership: Serving as a point of escalation for claims handlers and ensuring alignment on claims strategy across teams. 
• Outcome Accountability: Personally ensuring that claims are paid as per contract within reasonable timeframes. 

Requirements: 

• University degree; advanced qualifications in insurance, risk management, or engineering preferred. 
• Minimum 10 years of experience in claims settlement, underwriting, or insurance brokerage. 
• Proven leadership and mentoring capabilities. 
• Strong strategic thinking, problem-solving, and negotiation skills. 
• Excellent verbal and written communication in both English and Vietnamese. 
• Proficient in Microsoft Word, Excel, and PowerPoint. 
• Highly customer-oriented with a commitment to advocacy and service excellence. 

• Ability to work under pressure and manage multiple high-stakes claims simultaneously. 

  An equal job opportunity