Associate Manager, Employee Experience, Malaysia

Health, Wealth & Career 

High-performing institutions cultivate and grow talent, carefully balancing costs and rewards. We take a rounded perspective, based on leading-edge thinking, data, analytics and software to assist clients in their efforts to attract, retain and engage talent by developing and implementing innovative and practical Organizational Design, Talent Management, Performance Management and broader Human Capital related solutions, oftentimes linking to Rewards and Change Management. We believe that businesses and organizations are only as strong as their people.

Specifically, within the Employee Experience (EX) practice, we design and administer range of organizational surveys, assessments, and apply benchmark data and advanced analytics, to develop practical insights and actions in improving organizational climate and employee experience in shaping a high-performance culture to achieve optimal return on talent investments. Type of client projects include but not limited to employee engagement, talent and leadership development, succession assessments, culture diagnostics, employee value proposition, communication, and change management. We will partner with organizations to create a high-performance employee experience that powers the organization’s ambition to change, grow and thrive amid disruption.

As a Senior/ Lead Consultant, you will work in a fast-paced environment on a variety of client projects with an opportunity for regional assignments. You will play the role of a project manager for complex projects and ensure smooth project execution from end-to-end. You will work directly with directors and executive leadership and get to interact and learn from industry leaders. Being part of the team, you can expect a rewarding career, flexible working hours, great environment and culture. 

Your primary responsibilities will include:

• Support the generation of new business as part of the broader team including research for proposal submission, preparation for pitches, to ensure effective client contracting [including identifying joint and cross sell opportunities with other business lines

• Build relationships with internal and external sources to maximize the penetration of key target accounts

• Managing multiple and complex project engagements in a way that ensures profitable revenue for WTW, associate engagement and development and high client satisfaction

• Develop project plans, drive project schedule, collaborate and coordinate across stakeholders, within and across teams to commit project goals, timelines and deliverable; track and manage action items, issues and risks 

• Apply psychometric and talent assessment tools (including Saville Assessment or equivalent) to support talent selection, development and succession decision-making

• Interpret and translate assessment outputs into practical business insights for leadership development, high-potential identification and succession planning

• Support the design and delivery of assessment-led solutions such as leadership diagnostics, potential identification frameworks and succession planning processes

• Facilitate insights development including data collection, problem structuring, research / benchmarking, and analyses in efforts to gather valuable insights that impacts organization effectiveness 

• Provide expertise in the survey process and the production of related materials to all client and support post survey deliverables including results presentation, focus groups and workshops

• Manage client relationships and networks, working day-to-day with clients as the primary contact on delivery of services 

• Develop effective written and verbal communication and client materials and presenting to mid / senior leadership

•    Between 6 - 12 years of relevant experience; preferably in strategy or human capital consulting
•    Advantageous to have knowledge and experience in any of the following fields / areas; Psychometrics assessments, Talent and Succession, Employee Engagement, Organization Culture, Talent Management 
•    Exposure to talent assessment applications in hiring, leadership development and/or succession planning is highly valued
•    Familiarity with integrating assessment insights into broader talent strategies (e.g., leadership effectiveness, workforce planning, succession pipelines) will be an advantage
•    Background in project management and excel at managing details of medium to large project
•    Proven ability to apply depth of knowledge for outstanding project delivery with tight deadlines
•    Flexible with a proven track record of delivering in fast paced and demanding environments 
•    Ability to innovate and apply experiences to support business development initiatives
•    Polished oral and written communication skills; confident managing client relationships and presenting to mid / senior leadership 
•    Minimum Undergraduate degree (Masters’ degree strongly preferred) in psychology, social sciences, human resources, organisational development or related field
 

Curious to learn more about Work & Rewards at WTW? Discover how our unique blend of advisory expertise, data-driven insights and digital capabilities helps organizations attract, reward and engage their people. Learn more here. 

WTW is an equal opportunities employer and does not discriminate on any basis.  We support flexible working, and this role will be considered on a flexible basis.