B2C SuretyNexus

Willis Towers Watson  is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 45,000 employees serving more than 140 countries and markets. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas — the dynamic formula that drives business performance. Together, we unlock potential.

About the North America Team:

The North America Corporate Risk and Broking Operations team is based in Mumbai and comprises approximately 600 colleagues. The team supports large and complex clients, middle‑market organizations, and select accounts across a broad range of industries. These industries include construction, real estate, hospitality and leisure, aerospace, marine, financial institutions and professional services, public sector and education, technology and telecommunications, transportation and logistics, health care and life sciences, natural resources, and retail and distribution. The team works closely with internal and external stakeholders to deliver high‑quality operational and client service support.

Roles & Responsibilities:

• Issue surety bonds and carry out renewals, cancellations, closures, and riders in accordance with instructions provided by clients, carrier documentation and client managers.

• Analyze and interpret information received in bond requests to ensure accuracy and compliance with business requirements. 

• Accurately and efficiently enter bond-related data into the bond issuance system.

• Prepare, review, and submit billing requests in line with approved documentation and established procedures. 

• Liaise with Client Managers, Retail Offices, and other stakeholders to resolve bond-related and billing-related discrepancies in a timely manner. 

• Ensure bond and billing transactions are accurately recorded and maintained within designated systems. 

• Adhere to standard operating procedures (SOPs), client-specific requirements, carrier guidelines, and statutory regulations in all activities. 

• Respond promptly and effectively to queries, requests, corrections, and escalations from field offices and service centers. 

• Perform quality checks to ensure accuracy, completeness, and consistency of bonds and billing transactions. 

• Meet defined quality, productivity, turnaround time (TAT), and other key performance indicators (KPIs). 

• Identify process gaps and actively contribute to process improvement and operational excellence initiatives. 

• Build and maintain strong working relationships with internal and external stakeholders to ensure seamless service delivery. 

• Ensure compliance with all regulatory, statutory, risk management, and company governance requirements. 

• Safeguard client, colleague, and company interests by following established controls, policies, and procedures.

Functional Skill:

• Attention to Detail and Accuracy

• Analytical and Problem-Solving Skills

• Stakeholder Management

• Client Service Orientation

• Effective Communication (Written and Verbal)

• Quality Management

• Time Management and Prioritization

• Ability to Manage Multiple Tasks and Deadlines

• Collaboration and Teamwork

• Decision-Making and Issue Resolution Skills

Qualifications: Graduate / Postgraduate

Knowledge: Basic understanding and operating knowledge of MS Office and other Digital Platforms.

Experience: Minimum 1 year of continuous experience in operations. (Insurance knowledge preferable)

The Application Process

• Stage 1: Online application and recruiter review
• Stage 2: Pre-recorded video interview
• Stage 3: Live video or in person interview with hiring manager and team
• Stage 4: Offer and onboarding

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com.