Benefits Delivery Administration- Senior Associate

About WTW 
Willis Towers Watson (NASDAQ: WLTW) is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 45,000 employees serving more than 140 countries and markets.
We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas — the dynamic formula that drives business performance.
 

About Benefits Delivery & Administration (BDA) 

Benefits Delivery & Administration (BDA) empowers employers, employees, and retirees to navigate the evolving landscape of benefits with confidence, leveraging deep consulting expertise and user centered technology, Benefits Delivery & Administration delivers tailored, integrated solutions that enhance employee experience while enabling organizations to effectively execute their benefit strategies

About the Role

The Benefits Delivery (also referred to as Benefits Delivery & Administration – BDA) team at WTW is responsible for executing, administering, and supporting employee benefit programs for clients across regions—primarily North America—using a combination of benefits consulting expertise, technology platforms, and operational delivery

Role Summary

Administer ongoing benefit system activities

Receive and process import data files containing indicative data, election data, dependent and beneficiary data

Generate payroll/vendor feeds, as well as ad-hoc management reports 

Process and fulfil, confirmation statements and other benefit related materials

Assist with system testing; Web, interfaces and system generated reports for new and ongoing systems

Review error reports and resolve issues as needed utilizing case management tool 

Exercise discretion and independent judgment in responding to and resolving client issues 

Develop and maintain system processing documentation and processing calendar

Graduate in any discipline

• 2-5 Years of Insurance Domain experience

   

Knowledge, Skills and Abilities:

Excellent Communication, both written and verbal – in particular verbal communication
Tenacity for following up with a broad range of stakeholders
Ability to network with entire Willis Towers Watson organization and get things done by building bridges
 

Soft Skills

Proactive approach, Results focused, highly motivated, self-starter
Strong can-do attitude, positive towards change
Works well with teams and promotes best practice sharing.

The Application Process

• Stage 1: Online application and recruiter review

• Stage 2: Pre-recorded video interview

• Stage 3: Live video or in person interview with hiring manager and team

• Stage 4: Offer and onboarding

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com