Billing Associate

About Willis Towers Watson:

Willis Towers Watson (NASDAQ: WTW) is a leading global advisory, broking, and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 45,000 employees serving more than 140 countries and markets.

We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective enables us to identify the critical intersections between talent, assets, and ideas — the dynamic formula that drives business performance.

Together, we unlock potential.
 

About the Team: 

The team in Mumbai support onshore teams across the Great Britain and Ireland geographies. Their responsibilities include preparing annual and management accounts, cash flows, and bank reconciliations, as well as handling accounts payable, fund flow forecasting, cash reconciliation, billing, pension payroll processing, statutory reporting, and audit support.

About the Role:

The Associate is responsible for managing the monthly billing process for clients based in Great Britain. This role requires delivering accurate outputs within agreed timelines and maintaining close coordination with the onshore teams. The Advisor is also expected to support additional tasks assigned by the onshore team, as required by business needs.

Key Responsibilities:

The Associate will be responsible for the end-to-end processing of monthly billing activities. Key responsibilities include:

• Downloading and organising membership lists, billing reports, invoice data, and supporting documentation in designated folders
• Maintaining and updating billing tools with relevant contract information, including anniversaries, rates, and fee structures
• Processing billing data and ensuring accuracy by validating membership information and billing activities
• Recording vendor invoices and additional fixed charges in the appropriate systems
• Verifying that all billable events exceeding defined thresholds are charged in accordance with agreed rates
• Reviewing timesheets and calculating project-related charges where applicable
• Coordinating with internal teams to confirm ongoing project details and ensure accurate billing
• Preparing draft invoices and submitting them for review and approval within agreed timelines
• Finalising invoices following approval and ensuring accurate entry into financial systems
• Reviewing generated invoices to ensure alignment with calculated data and supporting documentation
• Preparing communication for clients and uploading all required attachments prior to invoice dispatch
• Adhering to all established controls and procedures within the billing process
• Meeting agreed timelines and utilisation expectations
• Communicating effectively with onshore and offshore stakeholders to resolve queries and obtain missing information
• Supporting additional tasks aligned with project or business requirements

Additional Responsibilities:

• Supporting team members in meeting deadlines once individual tasks are completed
• Ensuring adherence to organisational compliance and governance requirements

Key Competencies:

• Strong attention to detail
• Logical and analytical thinking
• Effective teamwork and collaboration
• Ability to manage time and prioritise tasks efficiently
• Strong stakeholder management capabilities

• Bachelor’s or Master’s degree in Accounting, Commerce, or related disciplines 

• Foundational knowledge of accounting principles

Skills and Attributes:

• Proficiency in Microsoft Office applications, particularly Excel and Word
• Proactive and solution-oriented approach
• Strong interpersonal and influencing skills
• Ability to manage multiple tasks and work under pressure within strict deadlines
• High level of attention to detail and accuracy
• Structured and organised approach to work
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills
• Fluency in professional business English
• Ability to learn new systems and adapt to changing processes
• Ability to work both independently and collaboratively within a team
• Willingness to work in rotational shifts based on business requirements
• 1 to 3 years of relevant experience in billing.

The Application Process:

• Stage 1: Online application and recruiter review
• Stage 2: Pre-recorded video interview
• Stage 3: Live video or in person interview with hiring manager and team
• Stage 4: Offer and onboarding

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com.