Billing & Claims Assistant - French Speaker

About Us

WTW is an award-winning advisory, broking, and solutions company that supports clients worldwide in transforming risk into opportunities for growth. With a rich insurance heritage dating back to 1828, from the Titanic in 1912 to the Moon Buggy in 1971, WTW brings deep industry expertise and longstanding experience. Our WTW Regional Delivery Center, based in the heart of Lisbon, brings together a strong global team of more than 400 colleagues who deliver operational excellence every day through innovation and streamlined, efficient solutions.

The Opportunity

In our "Corporate Risk and Broking" division, we empower companies to navigate the complexities of risk and insurance management. By aligning our strategies with our clients’ corporate goals, we create robust, cost-effective solutions that protect their businesses and fuel growth.

From day one, you will be assigned your own responsibilities, giving you exposure to client assignments and enabling you to build up valuable experience and skills. You will have opportunities to gain exposure to different aspects of our business and will be able to gain a solid understanding of what we do and how we do it

As a Bill to Cash & Claims Assistant, you will be responsible for ensuring the accurate and timely processing of financial transactions between clients and insurance carriers. Your primary duties will include:

• Ensuring that all premiums received from clients are accurately processed and remitted to the appropriate carriers.
• Reconciling carrier statements and promptly investigating and resolving any discrepancies.
• Managing the receipt and application of premiums and fees from clients and insurance companies.
• Recording commissions received from insurance companies in accordance with established procedures.

Core Activities

In this role, you will work on live client portfolios and undertake a range of responsibilities, including but not limited to:

• Reviewing ledgers to identify amounts payable to carriers, clients, sub-brokers, and other relevant parties.
• Preparing and providing payment support documentation to facilitate accurate allocation of funds by payees.
• Reconciling carrier statements with company accounting records to ensure accuracy and completeness.
• Liaising with client managers and carriers to resolve payment issues, reconciliation discrepancies, and unallocated cash.
• Monitoring open ledger items and performing adjustments such as small balance write-offs and offsets in line with accounting policies.
• Managing the clearance of uncashed or uncleared cheques in a timely manner.
• Responding promptly and effectively to queries, requests, and correction requirements.
• Adhering to standard operating procedures (SOPs), as well as client and carrier-specific requirements, while ensuring compliance with all statutory and regulatory obligations.
• Performing intercompany reconciliations through coordination with global offices.
• Recording commissions against the appropriate client or policy based on documentation received from insurance companies.
• Resolving discrepancies and unallocated cash through collaboration with client managers and insurance companies.
• Ensuring the timely settlement of return commissions to avoid potential penalties.
• Maintaining strict compliance with internal procedures, client and insurer specifications, and all applicable statutory requirements.

What You’ll Bring

• Professional experience, preferably within Accounting or Finance.
• Business-level fluency in English and Portuguese, along with proficiency in French, minimum level B2, with C1 preferred.
• Advanced proficiency in Microsoft Office 365 applications, including Excel, Word, and PowerPoint.
• Prior knowledge of the insurance industry is considered an advantage.
• Demonstrated ability to communicate effectively in a business environment, both in writing and verbally.
• Strong time management skills, with a proven ability to meet deadlines consistently.
• Well-developed logical thinking and problem-solving capabilities.
• Ability to influence and engage stakeholders effectively.
• Strong team collaboration skills and a cooperative mindset.

• Excellent analytical abilities combined with strong organizational skills.

   

Why WTW?

At WTW, we offer more than just a job—we offer a career. Here’s what you can expect:

• Work-Life Balance: Enjoy flexible working hours and hybrid working options to suit your lifestyle.
• Competitive Compensation: Benefit from an attractive, performance-related remuneration system.
• Global Exposure: Join an international consultancy with the security of a global corporation and renowned clients.
• Career Development: Experience a steep learning curve and ample opportunities for individual career growth through on-the-job learning and specialist training.
• Collaborative Culture: Work in a collegial, appreciative, and dynamic environment where decisions are made together.
• Impactful Work: Quickly take on responsibility and make an impact with direct customer contact.
• Community and Celebration: Participate in corporate events and celebrate our successes together.

Join Us!

Be part of a team that values innovation, excellence, and collaboration. At WTW, your career is more than just a job—it’s a journey. Apply now and turn your potential into success with WTW!

WTW is an equal opportunity employer.