AI Transformation Leader

Core Accountabilities

1. Revenue & Growth
• Originate and close large AI transformation programmes (multi-year, multi-function)
• Build and maintain a robust AI pipeline across EMEA
• Deliver profitable AI-led engagements with clear commercial outcomes
• Partner with market leaders to convert demand into revenue

2. Client Transformation
• Lead end-to-end AI transformation engagements across:
• Pricing optimisation
• Underwriting decision support
• Claims automation and triage
• Reserving and capital monitoring
• Ensure AI is embedded into day-to-day client operations, not isolated pilots
• Act as a trusted advisor to C-suite clients on AI strategy and execution
 

3. Integration with Propositions
• Embed AI into all core propositions:
• Pricing
• Underwriting
• Claims
• Reserving
• Capital
• Establish and lead AI champions within each practice
• Ensure every major client engagement is AI-enabled by design

4. Go-to-Market Leadership
• Define and lead the firm’s AI narrative in insurance
• Develop flagship use cases that anchor client conversations
• Equip colleagues and client leaders with practical AI sales tools and propositions
• Elevate the firm’s external position through thought leadership and client impact


5. Technology & Product Evolution
• Leverage current AI ecosystem (e.g. LLMs, cloud platforms) to deliver immediate client value using our technology
• Feed into the development of proprietary AI-enabled capabilities, based on proven client demand
• Ensure technology investment is driven by real client use cases, not internal agendas


6. Internal Adoption & Behaviour Change
• Drive AI adoption across the firm
• Every proposal includes AI elements
• Teams are trained on practical AI application
• Remove low-value manual work through AI-enabled delivery
• Align incentives to reward AI-led growth and delivery

Success Metrics
• AI-driven revenue and bookings
• Size and quality of AI pipeline (12–18 months forward visibility)
• Number and scale of AI transformation programmes delivered
• Reusability and scalability of AI-enabled propositions

Candidate Profile

Experience
• Proven track record in selling and delivering large-scale transformation (consulting, technology, or both)
• Deep understanding of insurance value chain (pricing, underwriting, claims, reserving, capital)
• Experience applying AI / advanced analytics in real business contexts (not theoretical)
• Strong commercial instincts with a history of winning and scaling revenue

Capabilities
• Combines strategic thinking with execution discipline
• Credible at C-suite level with clients
• Able to translate between technical teams and business leaders
• Builds high-performing, multi-disciplinary teams
• Drives change in complex, matrixed organisations

Mindset
• Commercially driven, not academically focused
• Action-oriented: prioritises delivery over perfection
• Pragmatic on technology: uses what works now, builds what is proven
• High standards: expects AI to materially improve outcomes, not just processes

Key Relationships
• EMEA Market Leaders 
• Proposition Leaders (Pricing, Claims, Reserving, Capital)
• Technology leadership
• Strategic clients (C-suite stakeholders)

First 6–12 Month Expectations
• Establish AI as a core commercial pillar of the business
• Collaborate to define and launch flagship AI propositions
• Secure initial transformation deals with priority clients
• Build initial AI capability and delivery model
• Demonstrate tangible client impact and internal adoption
 

Bottom Line

This role exists to ensure:

AI is not a capability we talk about — it is how we grow, sell, and deliver.

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity. 

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@willistowerswatson.com.