Claims Handler

Summary:

The Claims Handler will be responsible for managing and processing a portfolio of claims, including property damage, public and employers liability. This role involves investigating claims, assessing liability and quantum, and ensuring timely and accurate resolution. The ideal candidate will have a basic understanding of insurance policies and claims processes, with a keen interest in developing their career in the insurance industry.

The Role:

• Claims Investigation: Conduct initial investigations of casualty claims, including gathering relevant documentation and information.
• Assessment: Evaluate the validity of claims and determine coverage based on policy terms and conditions.
• Communication: Maintain clear and professional communication with Clients, Claimants, insurance adjusters, legal representatives and other stakeholders throughout the claims process.
• Documentation: Ensure all claims are accurately documented and updated in the claims management system.
• Compliance: Adhere to all legal and regulatory requirements related to claims handling.
• Resolution: Assist in negotiating settlements and resolving claims in a timely and efficient manner.
• Reporting: Prepare basic reports and summaries of claims activities for management review.
   

What you'll bring:

• Experience: Previous experience in customer service or administrative roles; experience in insurance claims handling is preferred but not required.
• Skills:
  • Strong communication and interpersonal skills.
  • In-depth knowledge of industry standards and regulatory requirements
  • Basic analytical and problem-solving abilities.
  • Proficiency in using computer systems and software.
• Attributes:
  • Detail-oriented and organized.
  • Ability to work independently and as part of a team.
  • High level of integrity and professionalism.

What We Offer

Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@wtwco.com