Client Advocate - Transportation & Logistics

Chicago, Illinois, United States

Client Advocate - Transportation & Logistics

  • 202508769
  • Chicago, Illinois, United States
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Description

Company Description
WTW is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, WTW has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at wtwco.com.

The Role

The Client Advocate is responsible for maintaining client relationships. The CA role has a strong connection the client’s business and a fundamental understanding of its industry. The Client Advocate contributes to and generates new opportunities with prospects by developing and closing on expanded business services, products and solutions with existing clients. Client Advocates assist in responding to RFPs, oral presentation and help make the pitch. Participation in RFPs may be required on some accounts. As a Client Advocate you should be comfortable with developing innovative solutions.

The Client Advocate will be required to work with the Head of Client Advocacy on training needs, KPIs, turnaround time, quality and adoption metrics, regulatory and compliance issues among other operational responsibilities, as such:

  • Owns and drives client strategy 
  • Retains existing book of business, develop, and strengthen client relationships
  • Maximizes the profitability of the client account & drives retention of that business
  • Design and deliver client presentations/proposals, client advocacy reports, client service plans and schedules
  • Follow up on client requests and communicate changes 
  • Deliver confirmation of coverage to the client 
  • Identify and pursue cross sell opportunities
  • Educate the client on the various offerings and solutions WTW has to offer
  • Creates and manages the E365 plan for the client
  • Manages new business and the RFP process

Qualifications

The Requirements

  • Insurance P&C License required.

  • Targeted 10+ years of commercial Property & Casualty insurance experience in a client-facing role with industry knowledge in Transportation & Logistics.

  • Able to apply knowledge of coverage forms in the analysis of program design, the identification of coverage gaps, and ongoing coverage consultation   

  • Ability to interpret, analyze, and present analytical models  

  • Relationship Management skills: able to leverage internal and external relationships to bring WTW resources and assets tailored to client needs; ability to drive conflict resolution 

  • Negotiation skills: Ability to develop innovative and creative solutions to do complex deals, drive consensus across internal and external stakeholders to close deals and the ability to drive conflict resolution and secure concessions mitigating injury to client relationships  

  • Business Acumen; knowledge of strategy, tactics, and solutions for the client, and/or in the marketplace 

  • Knowledge of commercial insurance renewal end-to-end process, steps and owners 

  • Excellent verbal and written communication skills; group presentation skills, ability to drive complex/technical conversations

  • Travel required.

This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.
Compensation and Benefits

Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that base salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation.

Compensation

The base salary compensation range being offered for this role is $100,000 - $140,000 USD annually.

This role is also eligible for an annual short-term incentive bonus.

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

  • Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
  • Leave Benefits: Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles)

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.
EOE, including disability/vets

Contato não solicitado

Quaisquer currículos/perfis de candidatos não solicitados enviados através do nosso site ou para contas de e-mail pessoais de colaboradores da Willis Towers Watson são considerados propriedade da Willis Towers Watson e não estão sujeitos ao pagamento de taxas de agência. Para ser uma Agência de Recrutamento ou Empresa de Seleção autorizada pela Willis Towers Watson, é necessário que a agência tenha um contrato formal e escrito vigente, assinado por um recrutador autorizado da Willis Towers Watson, além de manter uma relação ativa de trabalho com a organização. Currículos devem ser enviados de acordo com nosso processo de envio de candidatos, o qual inclui participação ativa na vaga específica. Da mesma forma, para nossas Agências de Recrutamento/Empresas de Seleção autorizadas, caso o processo de envio de candidatos não seja seguido, nenhuma taxa será paga pela Willis Towers Watson. A Willis Towers Watson é um empregador que promove a igualdade de oportunidades. Se você gostaria de ter suas informações de contato salvas para consideração futura, por favor envie um e-mail: agency.inquiries@willistowerswatson.com.

Nossos Escritórios

Nossos colegas atendem mais de 140 países e mercados ao redor do mundo. Isso confere uma dimensão global a tudo o que fazemos e cria muitas oportunidades transformadoras para colaborar e crescer. Explore o mapa abaixo para ver aonde sua carreira pode te levar.