Client Advocate - Transportation & Logistics
Chicago, Illinois, United States
Client Advocate - Transportation & Logistics
- 202508769
- Chicago, Illinois, United States
Description
Company Description
WTW is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, WTW has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at wtwco.com.
The Role
The Client Advocate is responsible for maintaining client relationships. The CA role has a strong connection the client’s business and a fundamental understanding of its industry. The Client Advocate contributes to and generates new opportunities with prospects by developing and closing on expanded business services, products and solutions with existing clients. Client Advocates assist in responding to RFPs, oral presentation and help make the pitch. Participation in RFPs may be required on some accounts. As a Client Advocate you should be comfortable with developing innovative solutions.
The Client Advocate will be required to work with the Head of Client Advocacy on training needs, KPIs, turnaround time, quality and adoption metrics, regulatory and compliance issues among other operational responsibilities, as such:
- Owns and drives client strategy
- Retains existing book of business, develop, and strengthen client relationships
- Maximizes the profitability of the client account & drives retention of that business
- Design and deliver client presentations/proposals, client advocacy reports, client service plans and schedules
- Follow up on client requests and communicate changes
- Deliver confirmation of coverage to the client
- Identify and pursue cross sell opportunities
- Educate the client on the various offerings and solutions WTW has to offer
- Creates and manages the E365 plan for the client
- Manages new business and the RFP process
Qualifications
The Requirements
Insurance P&C License required.
Targeted 10+ years of commercial Property & Casualty insurance experience in a client-facing role with industry knowledge in Transportation & Logistics.
Able to apply knowledge of coverage forms in the analysis of program design, the identification of coverage gaps, and ongoing coverage consultation
Ability to interpret, analyze, and present analytical models
Relationship Management skills: able to leverage internal and external relationships to bring WTW resources and assets tailored to client needs; ability to drive conflict resolution
Negotiation skills: Ability to develop innovative and creative solutions to do complex deals, drive consensus across internal and external stakeholders to close deals and the ability to drive conflict resolution and secure concessions mitigating injury to client relationships
Business Acumen; knowledge of strategy, tactics, and solutions for the client, and/or in the marketplace
Knowledge of commercial insurance renewal end-to-end process, steps and owners
Excellent verbal and written communication skills; group presentation skills, ability to drive complex/technical conversations
Travel required.
This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.
Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.
Compensation and Benefits
Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that base salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation.
Compensation
The base salary compensation range being offered for this role is $100,000 - $140,000 USD annually.
This role is also eligible for an annual short-term incentive bonus.
Company Benefits
WTW provides a competitive benefit package which includes the following (eligibility requirements apply):
- Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
- Leave Benefits: Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles)
Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.
EOE, including disability/vets
Otras personas vieron
Contacto no solicitado
Cualquier currículum o perfil de candidato no solicitado enviado a través de nuestro sitio web o a las cuentas de correo electrónico personales de los empleados de Willis Towers Watson se considera propiedad de Willis Towers Watson y no está sujeto al pago de honorarios de agencia. Para ser una agencia de reclutamiento/empresa de búsqueda autorizada por Willis Towers Watson, dicha agencia debe tener un acuerdo escrito formal existente firmado por un reclutador autorizado de Willis Towers Watson y una relación de trabajo activa con la organización. Los currículums deben enviarse de acuerdo con nuestro proceso de presentación de candidatos, que incluye participar activamente en la búsqueda particular. Asimismo, para nuestras agencias de reclutamiento/empresas de búsqueda autorizadas, si no se sigue el proceso de presentación de candidatos, Willis Towers Watson no pagará honorarios de agencia. Willis Towers Watson es un empleador que ofrece igualdad de oportunidades. Si desea que guardemos su información de contacto para considerarla en el futuro, envíe un correo electrónico a: Agency.inquiries@willistowerswatson.com .
Nuestras oficinas
Nuestros colegas prestan servicios en más de 140 países y mercados en todo el mundo. Esto le da una dimensión global a todo lo que hacemos y crea muchas oportunidades interesantes para colaborar y crecer. Explore el mapa a continuación para ver a dónde podría llevarlo su carrera.