Fee/Billing Specialist

The Fee Specialist manages and supports various aspects of the fee process.  They must possess the ability to analyze fee documents, apply business rationale, and make decisions that will impact revenue splits and allocations.  This position requires strong written and verbal communication skills.  The Fee Specialist will report to a Billing Associate Support Manager and will actively work on establishing and maintaining an effective fee process.

Note that visa employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

The Role

• Manage fee request work queue in the service fee system; ensure consistency of fee process across systems and regions
• Analyze fee documentation for information necessary for proper revenue split/allocation and verify/edit fee information in accounting system as needed 
• Verify/Edit fee request in the service fee system to aid appropriate revenue deferral
• Identify fee billing schedule (annual vs installment) and confirm approvals as needed; document/track fee payment plans and report metrics regularly 
• Research account information and communicate as needed with field offices, clients etc.; Answer fee related processing questions; research, and respond to emails in Outlook
• Assist Billing Process Administrator in developing fee process changes as needed; determine process issues and offer suggestions and/or solutions
• May generate reports, other records, handle paperwork and perform day-to-day administrative tasks
• Travel to India as required
• Additional tasks and projects as needed

The Requirements

• Sound understanding of accounting principles and practices
• Strong Customer Service skills, excellent interpersonal & team building skills 
• Individual that is self-motivated and presents themselves professionally
• Takes initiative to learn new things and actively pursues opportunities to improve processes
• Ability to maintain confidentiality concerning departmental issues and/or team members
• Prioritizes assigned tasks and commits to personal overtime if necessary 
• Ability to communicate well with colleagues – Mumbai, field offices and senior management 
• Ability to negotiate and influence others
• Ability to evaluate information against a given standard and to understand written information in work related documents 
• Ability to work effectively under stress and deadlines
• Critical thinking & analytical skills
• Exceptional written and oral communication skills
• Conflict resolution, time management and organizational skills

Compensation and Benefits 

Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).

Compensation

The base salary compensation range being offered for this role is $55,000 to $65,000 USD per year.

The role is also eligible for an annual short-term incentive bonus.

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off 
• Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). Certain senior level roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans.

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.

EOE, including disability/vets

This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.