Flex Admin Analyst – Health and Benefits (Great Britain)

Our Health and Benefits business helps large and mid-size clients control health and welfare plan costs, improve health outcomes, and promote employee engagement through broad-based, state-of-the-art interventions. We provide solutions encompassing creative plan design, vendor evaluation and management, pricing and funding strategies, data analytics, valuation support, legal compliance and governance strategies. We also provide Specialty consulting services including clinical/health management program design, pharmacy solutions, disability/absence management strategies and claims audit services. Product based solutions such as our pharmacy purchasing coalition round out our broad-based suite of offerings. 

The Role

As a Flex Admin Analyst within the GDC, you will contribute as part of a team involved in several activities to support our international benefits offerings.

This is an exciting opportunity to work within a growing administration team. This role is the key in the administration of employee, client and benefit provider queries and reports in relation to flexible benefit schemes. This role would ideally suit someone who has experience in a benefits administration role or other relevant roles heavy on data analyses. 

You will have the opportunity to:

• Enhance your technical knowledge of benefits plans around the world

• Enhance data, process and project management skills

To support the delivery of that strategy, you will:

• Process monthly payroll / provider reports 

• Analyse data using Microsoft Excel (i.e. intermediate to advanced proficiency around formulas and functions within the tool)

• Process new joiner information (membership amendments) 

• Respond to mailbox enquiries on a daily basis

• Deal with queries and requests using in-house system

• Work collaboratively with colleagues by sharing knowledge, ideas & solutions

• Identify areas where the service to clients/members can be improved

• Ensure deadlines, set targets (KPIs) and service level agreements (SLAs) are met through effective planning and execution

• Assist in more complex / project deliverables when required (e.g. annual scheme renewal/s)

• Provide an efficient, professional service delivery to meet all clients / members' needs and promote the Willis Towers Watson brand

• Develop a strong knowledge of clients’ flexible benefits schemes and requirements

• Undertake both enrolment and on-going administration of client benefit data

• Communicate effectively with clients / members via email and call

• Ensure timely completion of timesheets

In addition to this, you will:

• Attend training, meetings and/other educational events to increase understanding of trends, regulations and developments in the market

• Develop an awareness of the insurance carrier and vendor marketplace 

• Understand and effectively articulate carrier / vendor specific strengths and weaknesses 

• Maintain and cultivate strong carrier relationships to enhance WTW’s position in the marketplace 

• Receive training from experienced consultants and assist to review client needs 

• Comply with internal excellence and compliance requirements 

• Contribute to the development of new intellectual capital

• Work with Operations Leadership to ensure compliance to SLAs and KPIs

• Support issue / escalation management

• Participate in continuous improvement activities to build stakeholders’ confidence

• Help drive adherence to Professional Excellence and Quality Management requirements

• Help drive adherence to client, local and international compliance requirements

The Requirements

• 2 - 6 years’ experience working with health and benefit plans and their financials, ideally gained in a benefit consulting / brokerage firm, at a health insurance company or an outsourcing company doing life and/or health insurance operations processes (e.g. invoice and billing, policy administration, renewals, claims, enrolment)

• Proficient in English, with excellent written and verbal communication skills
• Bachelor’s degree (preferably in a program with heavy emphasis on mathematics or business) or 
• Well organized and detail oriented
• Proven ability to manage multiple projects simultaneously and produce quality deliverables on time
• Proven ability to identify and resolve complex issues
• Strong client service orientation and ability to respond to all communications effectively and in a timely manner
• Self-starter attitude with ability to establish priorities, work independently and with limited supervision
• Ability to ask the right questions and seek help where appropriate
• Sense of accountability; owning one’s work and taking pride in it
• Proactive collaboration with a global team, include taking accountability for quality and on-time delivery of own work and involving other team members when appropriate 

• Continuous improvement mindset – increasing task efficiency and effectiveness with each product or service repetition 

Attitude and behaviour:

• Self-starter attitude with ability to establish priorities, work independently and with limited supervision
• Ability to ask the right questions and seek help where appropriate
• Sense of accountability; owning one’s work and taking pride in it
• Proactive collaboration with a global team, include taking accountability for quality and on-time delivery of own work and involving other team members when appropriate 

• Continuous improvement mindset – increasing task efficiency and effectiveness with each product or service repetition 

Technical Skills and Experience:

• Strong analytical, creative and integrative skills
• Experience with data entry, validation and manipulation 
• Excellent Microsoft Office skills, particularly in Excel and PowerPoint
• Ability to review and check data against subject domain knowledge (e.g., health and group benefits) and understand the data’s applicability/accuracy for the designated purpose 

WTW is an Equal Opportunity Employer