Head of Complex & International

This is a Senior leadership role with full responsibility for the Complex & International segment, including P&L ownership, strategic development, and client delivery. The role includes direct client engagement and acting as a trusted advisor to large, complex international clients.

The Role

You will be responsible for the segment’s budget and P&L, including ongoing follow-up and reporting, and for developing the strategic platform in line with Willis’ local and international strategy. This includes product mix, concept development, competitive positioning, and strategic sales initiatives.

You will lead and develop the segment’s employees and leaders, ensure performance and well-being, and support business management on strategic and ad hoc matters. You are overall responsible for client retention, upselling, profitability, and ensuring delivery and adherence to service models, policies, and business procedures.

You will also be responsible for approval of strategic client deliveries, including placement strategy, design and placement of insurance programs, and advisory services.

Key Responsibilities

• Full responsibility for segment P&L, budget, and pipeline (aligned with sales targets) 
• Development and execution of strategic initiatives, sales tools, and campaigns 
• Leadership, development, and retention of employees and leaders 
• Overall responsibility for client retention, upselling, and profitability 
• Act as a trusted advisor for large and international clients
• Ensure delivery and adherence to service models, policies, and business procedures 
• Approval of strategic client deliveries, including placement strategy and insurance programs 
• Ensure coordination of client delivery, including use of risk information, tools, and assessments

Success Criteria

Clients

• Demonstrate strong client engagement through direct advisory on complex and international accounts
• Deliver sales and service in line with best practice and adopted concepts 
• Ensure strong client relationships, satisfaction, and retention 
• Maintain high quality and compliance standards 
• Ongoing follow-up on client portfolio and pipeline (FOX/CRM) 
• Optimize client profitability and ensure correct placement 

Financial & Performance

• Deliver on segment P&L and sales targets 
• Ensure sufficient and qualified pipeline 
• Maintain profitability and address underperforming clients 
• Ongoing KPI follow-up 

Leadership & Collaboration

• Act as a performance catalyst and ensure use of tools, processes, and procedures 
• Drive employee well-being, engagement, and development 
• Build strong collaboration across teams and supporting functions 
• Act in accordance with WTW values 

Processes

• Develop and execute annual strategic plans 
• Ensure compliance with Willis Excellence Model (WEM) 
• Drive continuous improvement and alignment with Client Service and Operations

• 10+ years of experience within the insurance industry
• Solid insurance background, ideally as an insurance broker or with equivalent education 
• Proven experience working with large and complex international clients
• Strong leadership experience with proven ability to develop high-performing teams 
• Solid commercial and analytical mindset with P&L responsibility 
• Experience in sales, pipeline management, and business development 
• Strong stakeholder management skills in complex organizations 
• Ability to understand and anticipate client needs and risk profiles 
• Strong communication, negotiation, and influencing skills 
• Structured, strategic, and execution-focused approach

Education & Certification

Must meet IDD competency requirements (competency profile 7), supported by relevant insurance education (e.g. broker certification or equivalent).

About WTW

WTW (NASDAQ: WLTW) is a leading global insurance brokerage and risk consulting company. With roots dating back to 1828, WTW has 47,000 employees in more than 140 countries and markets.

Through local presence and expertise, WTW is a global company that can offer tailor-made solutions adapted to the customer's risks and needs, local trends, markets, and legislation. Through knowledge, professionalism, commitment, and customer focus, we help customers around the world turn risk into growth opportunities.

We Transform Tomorrows

Equal Opportunity Employer