Lead Associate, Global Benefits Management#

As a Lead Associate within the GBC Global Benefits Management (GBM) team, you will contribute as part of a team involved in several activities to support global and regional coordination of benefits for our global and regional clients while maintaining their benefits databases.
The ideal candidate has strong people and project management, business knowledge, critical problem solving and client interaction skills, detail oriented, technical expertise on systems and tools, innovative and highly flexible. Preferably, candidates have a background on global benefits and brokerage work.

The role:

•  Implementation and Data Collection - coordinating the GBM technology setup and tracking the initial inventory of benefit policies
• Ongoing Data Inventory - staying on top of renewals in an ongoing basis, ensuring any troubleshooting issues are escalated and, ensuring information in the internal tools is complete and accurate
• Project Management - providing internal project management support, doing a high-level consistency review on any client deliverables and providing support in preparation of client meetings
• Pooling Support - collecting pooling data to update the internal tool and reporting
• Non-specific client support - providing support on other areas like trainings, ensuring best practices and budget management.
• People Management – motivating, directing and coaching employees to optimize workplace productivity, ensure quality of service, boost performance and promote professional growth. 
• Technology Assistance – setting up tools and electronic repository for GBM project management.
• Reports, Analytics and Governance – summarizing and organizing data from different sources and generation of dashboards as specified by stakeholders
   

• Bachelor’s degree required, preferably in a program with heavy emphasis on business or equivalent in a relevant discipline.
• Experience of managing a team in the prior role
• 3+ years of significant work experience in a project management/client service role, previous benefits or insurance experience on a shared services operation is a plus
• Communicator; displays strong oral, written and presentation skills in English
• Proficiency in English required, proficiency in one additional language preferred
• Advanced proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams)
• Demonstrate business acumen and awareness of bigger picture in business 
• Strong client service orientation
• Collaboration with global and regional teams, including taking accountability for quality and ontime delivery of own work and involving other team members when appropriate 
• Methodical and structured approach, especially with problem solving and, analytical thinking 
• Continuous improvement mindset - Increasing task efficiency and effectiveness with each product or service repetition
• Working within tight deadlines; balancing time across multiple simultaneous projects that may involve different procedures and project team members 
• Can lead small teams or guide individuals towards a common goal

Inclusive job opportunity