Lead Consultant - Client Services, Health & Benefits

The Role

• Responsible for managing customer relationships in the area of health & benefits

• Define the scope of the methodology and proposal preparation and consulting contracts.

• Project management of clients, guaranteeing delivery on time, within budget and with high quality

• Manage H&B vendor renewals and negotiations

• Design efficient plan designs and funding arrangements that fit client’s need.

• Demonstrate proficient writing, oral presentation skills in client reports, recommendations, and presentations

• Provide claims analysis reports, including loss ratio, frequency of the use, member profile, etc.

• Provide annual benchmarking comparison relating to H&B clients

• Internal system updates relate to benefits matters

• Analysis about theadvantages and disadvantages of the planfunding model (insured or self-insured); development of performance indicators for monitoring results
• Legislative updates: communicate Human Resources team any changes in local laws related to group life insurance, medical and dental benefits; and potential direct and/or indirect impacts on the company’s current benefits programs

The Requirements

• Minimum of 5 years experience in a Health & Benefits consulting or brokerage role, or from a C&B function in industry.

• Meet requirements of the following including: BCP, ComGI, PGI, HI, M5, M9 and M9A papers (M9A is preferred but not mandatory)

• Excellent ability to communicate effectively with a strong focus on customer service

• Good oral and written communication skills

• Deep knowledge of the Singapore vendor marketplace

• Technical proficiency in Singaporean employee benefits

• Broad understanding of compliance issues related to local legislation

• Proficiency in Microsoft Office (especially Excel and Word);

• Proficiency in English language

• Client Focus

• Influence and Selling

• Results Focus

• Collaboration

• Thought Leadership and Innovation

Equal Opportunity Employer