Manager

About WTW

Willis Towers Watson (NASDAQ: WLTW) is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 45,000 employees serving more than 140 countries and markets.

We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas — the dynamic formula that drives business performance.

Together, we unlock potential.

About the Role

To act as the on-site insurance specialist (implant) for a large corporate client, managing their end-to-end General Insurance portfolio (Property, Engineering, Marine, Liability lines), ensuring optimal coverage structuring, seamless servicing, efficient claims handling, and strategic risk advisory. The role combines technical broking expertise, relationship management, and operational ownership within the client’s environment.

Role Differentiator

This is not a traditional broking role. The individual will function as an embedded risk and insurance manager within the client’s ecosystem, combining:

• Broker market access
• Technical advisory capability
• Operational ownership

Key Responsibilities

1. On-Site Account Ownership & Stakeholder Management

1. Serve as the single point of contact for all insurance-related matters at the client location
2. Build strong working relationships with:

   1. Plant teams

   2. Finance & accounts

   3. Procurement

   4. Legal & leadership stakeholders

3. Ensure high service standards and act as a trusted risk advisor
4. Proactively identify service gaps / red flags and resolve issues before escalation. 

2. Data, MIS & Compliance

1. Maintain:

   1. Policy database

   2. Claims tracker

   3. Renewal calendar

2. Prepare, maintain and update periodic MIS reports for client and internal teams
3. Ensure:
   1. Conduct weekly calls with the various teams within Client organization for regular submission on Stocks Declarations and Marine Declarations. 
   2. Generate Marine Certificates as required by the logistics team. 

   3. Conduct Monthly Calls with the Plant Teams for updates on upcoming Capex projects.

   4. Prepare and submit Annual EAR submissions. 

   5. Prepare and submit Marine and Stocks declarations to the insurance companies. 

   6. Support Client on Internal process requests such as Purchase requisitions (PR), coordinating payments with finance teams and preparing summaries for management submissions. 

   7. Compliance with audit requirements

   8. Alignment with regulatory frameworks and broker code of conduct

4. Support reconciliation of insurer accounts (CD statements, premium tracking) etc. 

3. Policy Management & Placement

1. Manage the entire insurance lifecycle, including:

   1. Renewals, mid-term adjustments, endorsements

   2. RFQ preparation and submission to insurers

   3. Quote comparison (QCRs) with detailed coverage analysis

2. Structure and place policies across:

   1. Property (Fire/IAR)

   2. Engineering (CAR/EAR)

   3. Workers Compensation Policy (WC)

   4. Marine (STOP Policy)

   5. Liability (CGL, D&O, Cyber, Crime, etc.)

   6. Other miscellaneous policies like Travel and Motor 

3. Identify coverage gaps and recommend enhancements or bespoke wordings

4. Ensure alignment with contractual insurance requirements

4. Risk Assessment & Technical Advisory

1. Conduct detailed risk reviews of client operations (plants, projects, logistics)
2. Translate operational exposures into insurance solutions
3. Work with risk engineering teams for:

   1. Risk inspections

   2. Risk improvement recommendations

4. Present:

   1. Risk maps

   2. Renewal strategies

   3. Coverage benchmarking vs market

5. Claims Management & Advocacy

1. Support the Claims team in managing the end-to-end claims process, including:

   1. Claim intimation and documentation

   2. Coordination with surveyors and insurers

   3. Query resolution and negotiation support

2. Track claims status and ensure timely settlement
3. Maintain strong oversight to maximize claim outcomes

6. Commercial & Strategic Contribution

1. Support revenue growth through:

   1. Cross-sell and up-sell opportunities

   2. Identification of uninsured exposures

2. Assist in:

   1. New proposal placements

   2. Gap analysis for additional lines

Key Skills & Competencies

Technical Expertise

1. Good knowledge of:

   1. Property & Engineering insurance (critical)

   2. Marine and Liability lines

2. Ability to:

   1. Draft RFQs and analyze policy wordings

   2. Conduct coverage gap analysis

Functional Skills

• Excellent negotiation and insurer coordination skills
• Strong analytical capability (policy comparison, risk mapping)
• Ability to manage multiple stakeholders in a dynamic environment
• High attention to detail in documentation and submissions

Behavioral Competencies

• Proactive and solution-oriented
• Strong ownership mindset (operate as an in-house risk manager)
• Ability to operate independently at client site
• High responsiveness and accountability

Experience & Qualifications

• Minimum 5 years of experience in General Insurance (Corporate / Broking)
• Experience handling large corporate or multi-location clients preferred
• Educational Background in Engineering / Finance preferred

Success Metrics (KPIs)

• Client satisfaction & retention
• Timely renewals and zero service lapses
• Claims settlement efficiency
• Coverage optimization (gap closure)
• Revenue growth via cross-sell/up-sell
• Quality of technical deliverables (RFQs, QCRs, risk reports)

The Application Process

Stage 1: Online application and recruiter review

Stage 2: Live video interview or in-person interview with hiring manager and team

Stage 3: Offer and onboarding

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com.