Project Manager - Claims (12-month Fixed Term Contract)

We are seeking a Project Manager on a 12-month contract to join the Pacific PMO team and support the local (ANZ) implementation of a global claims programme.

This role is focused on ensuring local delivery activities are planned, coordinated, and progressed, providing clear visibility of project status to local stakeholders, and working closely with the Global Project Team to support overall delivery. The role works closely with local Claims teams, the Pacific PMO, and the Global Project Team to ensure the successful delivery of the claims solution.

The Role

Key Responsibilities

Local Delivery & Coordination

• Support the delivery of the local implementation of a global claims project, ensuring local activities and deliverables are progressed as planned
• Coordinate local tasks, inputs, and dependencies across Claims, Operations, IT, and other stakeholders
• Track local milestones, actions, and deliverables, and follow up to ensure timely completion

Project Visibility & Reporting

• Maintain a clear view of local project progress, risks, issues, and dependencies and escalate through PMO and governance channels as required
• Provide regular project updates and a consolidated view of local status to the Pacific PMO and local stakeholders

Stakeholder Engagement

• Work closely with local Claims teams to ensure operational considerations and business requirements are understood
• Support stakeholder meetings, workshops, and communications
• Work closely with the Global Project Team to support delivery activities and ensure local inputs are provided on time
• Act as a coordination point between local teams and the Global Project Team
• Support alignment of local activities with global timelines and delivery expectations

Delivery & Go-Live Support

• Support business readiness activities including process updates, training coordination, and user engagement
• Assist with go-live preparation, cutover activities, and transition to BAU
• Support post-implementation activities and handover to operational teams

The Requirements

Skills & Experience

• Experience supporting project delivery, ideally within insurance or financial services
• Exposure to insurance and claims processes
• Strong organisational, communication, and coordination skills
• Comfortable working with multiple stakeholders in a delivery environment

At WTW, we believe that a culture of inclusion and diversity is critical to our business. It's not a separate initiative – rather it’s fundamental to everything we do. We are an equal-opportunity employer who is committed to fostering an inclusive work environment and embrace diversity including gender, nationality, disability, age, marital/parental status, ethnicity, gender identity and sexual orientation. We welcome applications from people from all backgrounds.  

In the spirit of reconciliation Willis Towers Watson acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. 

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com