Senior Operation Officer, Health & Benefits

Responsibilities

• Perform assigned operational tasks related to enrollment, administration, ongoing client servicing, and special activities in accordance with defined procedures. 

• Ensure accurate and timely processing of data and transactions to meet service standards and internal timelines. 

• Maintain operational records and documentation in line with standard operating procedures. 

• Support the preparation of basic operational and utilization reports, ensuring data completeness and accuracy. 

• Assist in identifying data discrepancies or operational issues and escalate them appropriately. 

• Follow internal policies, compliance requirements, and data privacy standards in all operational activities. 

• Support team members in implementing process updates, system changes, or new operational requirements. 

• Use operational systems and tools effectively to complete daily tasks. 

• Collaborate with internal stakeholders to support smooth service delivery.

Requirements

• 4-5 years of experience in operations, administration, or a related role within Insurance, Employee Benefits, or Financial Services 

• Basic understanding of operational processes and service delivery concepts. 

• Strong attention to detail, particularly in data entry, validation, and documentation. 

• Willingness to learn and follow established processes and guidelines. 

• Good time management skills and ability to handle routine tasks with consistency. 

• Clear communication skills and ability to work effectively within a team. 

• Basic proficiency in Microsoft Office, especially Excel. 

• Bachelor’s degree in Business, Finance, Insurance, or a related field preferred.

An equal employer