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Hong Kong, HK
The Team
The Retirement Administration practice is a team under Retirement line of business in Hong Kong with 20+ associates. We deliver effective third-party administration service to retirement schemes and other benefit programs through developing and implementing customized processes and best practices, thereby improving service delivery.
Our services include:
- Keep records of scheme benefits
- Process contributions and benefit payments
- Handle investment election and switching
- Issue annual benefit statements
- Maintain member website for members to access scheme information
- Provide member hotline for enquires
- Prepare schemes’ financial statements
- Assist annual audit and annual return
The Role
- Manage and coach a small team to ensure progress against established budgets, timelines, and quality standards
- Serve as primary, daily contact to clients on delivery of services.
- Respond to and resolve complex issues, including those escalated by the team member
- Monitor the flow of day-to-day operations to ensure KPIs and SLAs are met
- Promote and provide training, coaching and mentoring to ensure staff are continuously developed
- Participate in process and technology transformation programs if needed
- Create a culture of continuous review and improvement across people, process and technology
- Positively represent the administration function to both internal and external senior stakeholders
- Retain existing business
The Requirements
- Expertise in ORSO scheme administration
- 5+ years relevant experience, ideally with team management experience
- Ability to think strategically and to understand client’s business issues
- Strong interpersonal, relationship building/relationship management skills
- Strong written and verbal communication in Chinese and English in a business context is essential.
What can we offer you?
In return you will be rewarded with a competitive salary and a comprehensive benefits package including: a fantastic pension scheme, life insurance, medical insurance, flexible benefits and many other options and Corporate deals.
We also adopt a hybrid working arrangement, whereby a combination of work-from-home and in office is adopted.
WTW is an equal opportunity employer.
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