If you’re looking for a team that combines deep industry expertise with a collaborative, supportive culture, look no further than WTW’s Health & Benefits Client Service Team (H&B CST) Northeast.
More than just a place to work, this team is where professionals grow their careers, embrace innovation, and solve complex healthcare challenges together.
Kyle Arbadji, a Director on the H&B CST Northeast team based in New York City, is a great example of what’s possible on this team. Over his eight years with WTW, he has advanced from an entry-level analyst to a leadership role, thanks to a supportive culture that fosters career growth and celebrates success.
“I first started as an analyst at WTW, which is our entry-level role. Over the years, I’ve moved through different levels within our consulting practice and every role has taught me something new. All kinds of new challenges and opportunities have allowed me to take on more responsibility and develop as a leader.”
Today, Kyle works with large U.S.-based employers—many with ten of thousands of employees—helping them navigate complex healthcare strategies that align with evolving market needs. His work focuses on plan management, benefits strategy, and delivering innovative, client-centered solutions.
But what truly sets the team apart is its culture of collaboration and energy. When asked to describe his team in one word, Kyle didn’t hesitate:
“Fun. We have a lot of fun working as a team, supporting each other and challenging each other to do our best work in an encouraging and light-hearted environment.”
If you’re seeking a workplace that combines career growth, meaningful work, and a team that lifts each other up, the H&B CST Northeast team at WTW might just be where you belong.
Driving success through team collaboration and innovation
For Kyle, teamwork is essential to success. The H&B CST Northeast team is diverse, talented, and driven, combining deep industry knowledge with creative thinking to meet clients' evolving needs.
“We are really lucky to have very talented people on our team. Our success comes from the depth of our team: everyone brings unique perspectives that help us adapt to rapid changes in the healthcare environment and bring the best ideas to our clients.”
With healthcare constantly evolving, staying on top of market shifts is critical.
“Healthcare today looks very different than it did eight years ago when I started. And I’m sure it’ll be completely different in another eight years. That's why having the best and brightest talent on our team is so important to keeping up with the immense challenges that employers face in healthcare.”
What makes the H&B CST Northeast team unique?
The team’s collaborative environment, focus on relationships, and adaptability to market changes set them apart.
“We are a people business. Relationships are at the heart of what we do, whether with clients, vendor partners, or each other. Combining technical expertise with strong relationships allows us to deliver exceptional work.”
Working in a hybrid model, Kyle values time in the office to build connections:
“I love going to work. Many of my colleagues are my close friends. Being in the office gives us a chance to learn from each other, stay connected and lift each other up.”
What does it take to succeed on this team?
For candidates considering a role on the team, Kyle emphasizes curiosity, communication, and relationship-building as essential skills.
“It’s not just about what you know, but how quickly you can absorb new information and explain complex topics within the maze of U.S. healthcare. Being organized and knowing how to prioritize multiple workstreams is important, but most critical of all is building strong relationships.”
His advice to new joiners:
- Be open to learning and absorbing new information.
- Ask questions and seek guidance from experienced colleagues.
- Observe senior team members to learn how they succeed.
Looking ahead: innovation and growth in Health & Benefits Consulting
Kyle sees an exciting future for the H&B CST Northeast team, focused on specialization and adapting to client needs.
“The future for us is being flexible to pivot quickly as the healthcare landscape inevitably changes. Whether it's looking for new ways to expand and improve family building and fertility benefits, broadening caregiving support for working families, increasing access to high quality mental health benefits, or staying ahead on compliance and legislative developments, our team is ready to lead.”
With colleagues specializing in financial and analytics, clinical management, health equity, and compliance, the team is positioned to deliver comprehensive, innovative solutions.
Why you should join the H&B CST Northeast Team
If you’re looking for a career in health and benefits consulting where you’ll be challenged, supported, and inspired, the H&B CST Northeast team at WTW is the place to be.
We are leading the way in helping organizations navigate complex healthcare landscapes and build better benefits strategies for their employees.
Explore our jobs open at WTW and join a team where you can thrive.
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