Account Director

Responsible for a portfolio of clients and prospects with accountability for retention of clients and new business development. Will manage and develop client and WTW relationships and grow a portfolio within the business unit and will be responsible for targeting and converting prospects. Align development to a “smarter way to risk” strategy and engage proactively with our GLOBs.

The Role:

Client Relationship Management:

• Understand the clients’ business and their risk management needs and look for solutions to deliver those needs through the provision of ongoing service.
• Understand, apply and where necessary explain the business unit policies and procedures.
• Identify primary budget holders and decision makers within clients, establish and maintain active relationships with these people.
• Provide technical, industry and subject matter expertise where required.
• Draw on expertise within specialist technical teams within Risk & Broking Division and across the Group for clients as required.
• Liaise with clients and build relationships.
• Determine appropriate solutions, structure, price, and placement strategies that meet the clients’ needs and deliver profitable business for a range of clients.
• Grow existing portfolio by identifying new from existing opportunities.
• Work alongside (and provide direction as appropriate) to the Client Service Advisors, Client Services Executives, Claims Advisors, and the wider service team.
• Provide renewal documentation with the support of the wider service team.

Business Development:

• Actively support the drive of the sales process and business area practice activity in relation to winning, retaining, and developing profitable new clients
• Develop and maintain a pipeline of prospects including research, initiation of contact, meetings, responding to RFPs, new business presentations, accurately maintaining WTW CRM database in order to create and convert sales opportunities.
• Respond quickly and accurately to new business introductions.
• Actively engage with GLOBs for business development strategies and support
• Actively identify opportunities to work with colleagues across WTW businesses (LOBs) to capitalise on account penetration and cross selling opportunities.
• Maintain a detailed knowledge of products and services offered by WTW.
• Networking – internally with other BUs, within the sector, and with external specialists (lawyers, TPAs, insurers).

Placement Management

• Work closely and maintain working relationships with our key insurance market contacts as required.
• Ensure transparency of agency and other commitments made to carriers and clients.
• Ensure accurate loading of data into the relevant system (e.g. Accruals) within agreed time and quality standards.
• Check policies, market presentations and client documentation as appropriate.
• Design programme and pricing structures to best meet the client’s needs based on knowledge of the client, the insurance market and industry sector proposition.
• Deliver optimisation of revenue from new and existing clients through the use of the full range of appropriate placement channels and markets for the specific client segment of the business.

Operational and Service Delivery:

• Lead and deliver the overall client service experience, adhering to standardised policies, procedures, and service standards.
• Support the BU in accurate budgeting, forecasting, and tracking of revenue.
• Deliver high levels of client service in line with company standard operating procedures for client activity.
• Manage client pricing to ensure each client meets agreed target profitability levels.
• Proactively develop appropriate solutions and proposals for clients to ensure optimum client retention rates.
• Communicate effectively with clients, associates, markets, and others where appropriate to maximise service delivery levels.
• Development of service plans that define the engagement and timing of engagement with the client.
• Manage KPIs/SLAs to ensure targets are met.
• Ensure adherence to Group policies, procedures, and all regulatory requirements.
• Provide feedback on corrective action required to retain clients or enhance process performance, actively supporting the implementation of any actions that are put in place.

What you'll bring:

• Extensive experience working as an Account Director/Account Executive/Corporate Broker.
• CIP qualified with progression towards MDI/ACII.
• Willingness to travel to other locations as required.
• Proven track record of delivering high levels of client service.
• Good practical knowledge of account development and appropriate tools to achieve this aim.
• Experienced knowledge of general insurance markets in order to deal effectively with client and company needs.
• Knowledge of WTW products and services.
• Experience in new business sales process.
• Skilled at building effective relationships, at all levels, with clients, prospects, associates, insurers, and external specialists
• Ability to represent WTW with integrity and credibility.
• Excellent communication, negotiation and influencing skills.
• Experience of working with and adhering to processes and systems to support client service delivery.

What we offer:

At WTW Ireland, your wellbeing comes first.  Depending on your role, you'll receive either 23 days of annual leave plus up to 13 flexible days, or 25 days of annual leave with the option to add 5 extra days—giving you plenty of time to rest and recharge. You'll also benefit from a €1,500 health insurance allowance, life assurance, future-focused pension contributions, hybrid working options, educational support and a dedicated volunteer day.  Customise additional flexible benefits with extras like our share scheme, cycle-to-work programme, and enhanced optical cover. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer 

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@wtwco.com