Account Executive - Workers' Compensation (Injury Management), New Zealand

Build your consulting career in workplace injury management

This is a development-focused opportunity for someone with experience in case management, injury management, return to work, claims, ACC or a related people-support role who is ready to broaden their career into client consulting.

You do not need to arrive as a fully formed workers' compensation specialist. New Zealand is a specialist and developing market for this work, so we are looking for transferable capability, curiosity and sound judgement. We will provide support, technical learning and exposure to build your knowledge over time.

The role will be shaped around the strengths and development needs of the right person. Depending on your experience, you may begin with a stronger focus on injury management and case support, then progressively build capability across client advice, data and reporting, ACC, claims performance and broader workplace risk consulting.

If you have a case management background and enjoy helping people navigate complex situations, building trusted relationships and turning information into practical action, we would encourage you to apply.

The Role

What you may work on

Your responsibilities will grow with your capability. From the outset, you will be supported by experienced colleagues and given practical opportunities to learn.

Injury management and case support

• Support clients with practical injury management, recovery and return-to-work activities.

• Work with employers, ACC, insurers, healthcare providers and other stakeholders to keep cases moving and support sustainable outcomes.

• Review case information, identify barriers and next steps, and provide clear updates and recommendations.

• Bring empathy, structure and sound judgement to complex or sensitive situations.

Client consulting and workplace risk

• Learn to support client workplace injury and ACC programmes, with guidance from the wider Workplace Risk team.

• Help analyse claims, case and programme information to identify trends, influencing factors and opportunities for improvement.

• Contribute to practical advice, reports and presentations that help clients make informed decisions.

• Over time, build knowledge across claims performance, programme design, premium or levy considerations, and broader workplace risk solutions.

Relationships, service and growth

• Build trusted working relationships through responsive, practical and proactive communication.

• Maintain accurate client records, trackers, reports and time entries in line with agreed processes.

• Work collaboratively with colleagues in New Zealand and across the wider WTW business.

• As your confidence grows, take increasing ownership of client work and contribute ideas to improve and expand our services.

The Requirements

We are open to different career paths. You may come from case management, injury management, rehabilitation, return to work, ACC, claims, insurance, health, HR or another role involving complex cases and stakeholder coordination.

What will help you succeed

• Relevant experience: Experience supporting people, cases or claims in a structured environment. Direct workers' compensation consulting experience is not required.

• Transferable judgement: The ability to review information, identify issues and next steps, and communicate practical recommendations.

• Relationship skills: Confidence working with clients and a range of stakeholders, while handling sensitive information professionally.

• Communication: Clear written and verbal communication, with the ability to prepare accurate notes, updates and reports.

• Organisation: Strong follow-through, prioritisation and attention to detail across multiple matters.

• Learning mindset: Curiosity, openness to feedback and a genuine interest in building knowledge across ACC, injury management and workplace risk consulting.

• Digital confidence: Comfortable using Microsoft Office. Experience with Excel and data analysis is useful, and can be further developed in the role.

Please do not self-select out if you do not meet every point. We are interested in your transferable experience, your approach to learning and the contribution you could make. For the right person, we will build the role progressively around your strengths and development goals.

Why Join WTW?

WTW provides a competitive benefits package which includes the following (eligibility requirements apply):

• Additional paid annual leave 

• Life, Income Protection and Trauma insurance

• Annual bonus

• Company paid salary continuance insurance

• Hybrid working

• Networks (Gender, Wellbeing, Pride)

• Career Growth – internal opportunities and development programs

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a “hybrid” style, with a mix of in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

Flexibility is essential for an inclusive workforce. We welcome flexible working requests. Please talk to your recruiter for more details.

At WTW, we believe that a culture of inclusion and diversity is critical to our business. It's not a separate initiative – rather it’s fundamental to everything we do. We are an equal-opportunity employer who is committed to fostering an inclusive work environment and embrace diversity including gender, nationality, disability, age, marital/parental status, ethnicity, gender identity and sexual orientation. We welcome applications from people from all backgrounds. 

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com