ATE Case Manager

This role will see the successful candidate join the Client Service Team. The team is tasked with supporting clients with a wide range of their professional indemnity insurance requirements, from preparing for renewal, through quoting and binding cover and to responding to day-day client enquiries.
The Client Service Team is responsible for

The Role
•    Understand, apply and where necessary, explain the Business Units (BU) policies and procedures
•    Ensuring that all documentation is accurate and WTW “Client Excellence Model” compliant
•    Provide technical and subject matter expertise where required
•    Draw on expertise within specialist teams within the BU and across the group for clients as required
•    Understand the client’s needs and assist Account Executives in delivering those needs
•    Manage compliant processing or contracts as per FCA and contract certainty requirements
•    Deliver end to end ongoing client service
•    Adhering to internal procedures and Compliance processes
•    Promote a respectful environment which adheres to company code of conduct and policies
•    Foster and maintain collaborative and professional relationships with WTW associates in Mumbai and elsewhere
•    Assist with the resolution of complex queries

What you'll bring 

•   Strong communication skills
•   Proven track record of delivering high levels of client service
•   Skilled at building effective relationships, at all levels, with clients, associates and insurers   
•   Holds all regulatory licenses, permissions and technical or other requirements applicable under UK legislation and FCA rules and guidelines
•   Ability to represent the Practice and WTW with integrity and credibility

What we offer

Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com