Client Executive, Health & Business

The Role: 

This position will be in charge of customer services delivery to assigned clients and contribute to the  achievement of the team’s target.

Responsibilities:

• Follow and ensure services delivery following H&B APAC Target Operating Model standard process.

• Manage and allocate resources and workflow and deliver profitability 

• Be the client relationship manager  for key accounts

• Be responsible for day-to-day client interaction and follow ups to support the client relationship and ensure a smooth client journey during and beyond the placement cycle.

• Work closely with Client Relationships Director to resolve issues specific to the area of focus and identify opportunities for increasing the value of the service to clients. 

• Establish an environment that promotes WTW Values and adheres to the Policies and Guidelines

• Other tasks assigned by the Company

Requirements:

• 3+ years of relevant experience in Insurance or Financial Services.

• Strong customer service mindset with excellent relationship management skills

• High level of integrity, ownership, and accountability

• Proactive and detail-oriented with good problem-solving and critical thinking skills

• Strong communication, presentation, and negotiation skills

• Able to work effectively under pressure and manage multiple priorities

• Accreditation or demonstrated knowledge of change management, process improvement, quality management or KPIs.

• Understanding or experience of working in partnership with other support functions

• Good working knowledge of relevant regulations.

• Proficiency in Microsoft Office and strong experience with applicant tracking systems

• Fluent in English (both written and spoken)

• Bachelor’s level degree, business or related field preferred 

Willis Towers Watson is an equal opportunity employer