Communication and Engagement Analyst

The Business

Employee Experience (EX) is the sum of all the touchpoints and moments that matter between employees and their employers. It sits at the heart of delivering superior and sustainable performance and is key to our clients’ success. WTW is the leader in Employee Experience. 

We have the unique ability to use insights to drive impact. This means we ground everything we do in a deep understanding of what people care about – what makes them tick, what’s inhibiting change, what really matters. And we use that to fuel their Employee Experience, shaping high-value, high-impact people solutions – and delivering them in a way that sparks behaviour change and drives business results.

Our people come from diverse backgrounds and bring a range of skills and capabilities – we’re insights masters, change catalysts, storytellers, culture shapers, organisation strategists, digital champions and more. Our colleagues know the power of bringing these capabilities and our offerings together to develop and execute high-impact solutions for our clients’ most complex challenges. 

The Summary

As a Communications and Engagement Analyst within our Employee Experience team, you will be a key contributor to the development and execution of strategies and technology solutions that support Employee Experience changes and HR programmes (spanning rewards, pensions, benefits, organisation transformation, wellbeing, and culture). You will draw on your imagination, creativity, and exceptional writing skills to help clients communicate effectively with employees about a range of subjects and across a range of media – and support your own project teams in delivering high-quality and innovative work.
 

The Role

• Partner with senior colleagues to design and deliver Communication & Engagement solutions that engage employees and pension scheme members, drive action, and instill behaviour change.
• Work independently to draft communications, across mixed media channels, translating complex concepts into clear, compelling, innovative and engaging content.
• Work with in-house designers, agencies and other creative partners to develop the “look and feel” of communications.
• Support senior colleagues with the day-to-day project management of client and/or internal activities, acting as liaison with internal colleagues and external providers to ensure data and materials are transmitted accurately, deadlines are clear and met, meetings are scheduled, and communication is consistent, raising issues where appropriate with senior colleagues.
• Take Employee Experience insights gathered through your own and others’ work and use these to deliver measurable results for clients.
• Effectively present client deliverables at client meetings and help the project team build trusted advisor relationships.
• Contribute to the development of intellectual capital, including new tools, solutions, and approaches around Employee Experience.
• Identify opportunities to further develop technical knowledge and skills across a variety of industries and relevant subjects.

What you’ll bring

• Previous experience in communication (internal and/or external) is highly desired. 
• Agency or consulting experience (e.g. communications agencies or traditional HR consulting firms) is a bonus.
• Knowledge in areas such as HR, benefits, rewards, pensions, organisation change, careers and branding is a bonus.
• Knowledge of current communication and change management trends, marketing and technology trends, and an ability to apply that knowledge to client-focused solutions.
• Strong written and oral communication skills, demonstrating creativity and technical expertise.
• Proven ability to proactively manage competing priorities and carry out well-defined assignments, according to established guidelines, with little to no supervision.
• Experience working with in-house designers, agencies or other creative partners.
• Experience working in teams to deliver objectives.
• Proven ability to analyse, organise and interpret information; and draw conclusions in a logical, systematic way.
• Undergraduate/postgraduate degree or relevant experience demonstrating a proven interest in communications, engagement and change management.
• Availability to travel on an as-needed basis.
• This role is London based. 
• This role requires attendance 2 days per week in the London office.

What we offer 

Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@wtwco.com