Global Investment Operations - Middle Office Senior Analyst

Health Wealth & Career – Investments Business

The Investment business at Willis Towers Watson has over 1000 colleagues worldwide who provide services and advice to a diverse range of institutional investors, including large pension funds, insurance companies, sovereign wealth funds, endowments and foundations. As a trusted partner to over 1,200 clients, it advises on over $2 trillion of global assets and has discretion over more than $150 billion of assets. It works closely with teams in the Human Capital and Benefits business, particularly those providing actuarial and other services to many of the world’s top pension funds.

WTW assists clients in the management of their investment programs by offering full-service investment outsourcing (Delegated Investment Services) in addition to traditional investment advisory services. The DIS team is responsible for guiding client investment committees through a complete strategy development process and investment implementation. Our services include working with clients to establish and review appropriate level of risk tolerance for their investment programs and help them define and improve their governance. We combine innovative thinking with capable execution so clients can successfully balance risk and return. For those clients looking to exit defined benefit plan sponsorship altogether, we offer dynamic journey plan solutions (this can range from de-risking the plan to settling the plan with an insurance provider). Outsourced implementation services are provided by a dedicated team of specialists who manage all aspects of the investment program including policy compliance, manager transitions and monitoring and liquidity and cash flow management.

Our commitment to innovation and research means clients get access to the best investment ideas. We have one of the industry’s largest investment strategy teams, with disciplines that include investment banking, asset management and actuarial science. We also have more than 100 investment manager research professionals covering all asset classes from mainstream to alternative investments, including hedge funds and private equity. We have offered investment outsourcing in the U.S. since 2001 and are focused on expanding these services to a broader array of clients. With this deep specialist expertise, we turn innovative concepts into practical, independent advice tailored to meet our clients' needs.

The Role

As a Middle Office Senior Analyst, you will deliver operational support and reporting across post-trade activities, cash management, and reconciliation processes for delegated investment client portfolios. The role involves ensuring the accurate and timely execution of transactions, maintaining strong control frameworks, and supporting the effective day-to-day running of middle office operations.

In addition, you will leverage a range of internal and proprietary systems to review, analyse, and report on both client and operational data. Working closely with internal teams and stakeholders, you will help ensure data integrity, resolve discrepancies, and deliver a high standard of service to clients’ plans.

Responsibilities:

Post Trade activities

• Trade confirmations (with Managers). 
• Periodic position reconciliations.
• Daily cash reconciliations.

Cash management

• Monitor/maintain liquidity (i.e. cash forecasting for ben payments, expenses trade activity etc.).
• Trade settlements (inc. callback verification if required).
• Free cash movements (inc. distributions, cap calls, invoices).
• FX instructions (spot).
• Liquidity fund instructions.
• Capital call and distribution monitoring; PE capital commitment & distribution tracking.
• Exception management. 

Custody management

• Exception management of trade instructions to Custodians.
• Custody transition co-ordinations (conversions at take-on, changes to client custodian).
• Support of custody audits.
• Custodial account opening.
• Country/market opening.
• Tax reclamation.
• Day-to-day management & oversight of Custodians.

Note that visa employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.
 

The Requirements

• Strong preference for at least 3-5 years’ experience in investment operations 
• Demonstrate a strong sense of urgency in responding to escalated issues, rapidly changing priorities, and adverse performance of service providers
• Proficient at MS Excel and MS PowerPoint
• Problem solving skills; and a desire to work in a risk-managed and controls-based environment
• Ability to document processes and maintain procedural documents
• Effective oral and written communication skills to ensure that information and knowledge is shared appropriately
• Ability to meet deadlines consistently and to manage workload effectively 
• Team-player with the ability to fit seamlessly into the wider global team of associates all focused on delivering work of exceptional quality 
• Highly organized and good aptitude for project management
• Ability to work on own initiative when required as well as in a team
• A results-oriented individual who has a logical and analytical method of working

Compensation

The base salary compensation range being offered for this role is $70,000 to $80,000 CAD per year.

This role is also eligible for an annual short-term incentive bonus.

Artificial Intelligence (AI) tools may be used in the process to screen, assess, or select applicants for a position but all final decisions and determinations are made exclusively by authorized human personnel.

This job posting is an advertisement for an existing vacancy.

Equal Opportunity Employer