North America Claims - Advisor

About the team:

The North America Claims (NA Claims) team manages timely and accurate claims reporting across most of the lines like Auto, liability and property. They coordinate closely with the Claims Advocate Group (CAG), carriers, and clients to log claims in EPIC, report loss to insurers, gather evidence and communicate key claim updates.

Operating under strict SLAs, the team ensures all claims are actioned within 24 hours, urgent items are prioritized, and quality standards of 95%+ are consistently met. Through structured processes and strong stakeholder collaboration, North America Claims helps deliver clear, efficient, and reliable claims handling for North America & Canada based clients

Job Summary:

To administer the claims notification process. Responsible for management of activities/transactions in the claim's notification process.

Principal Duties/ Responsibilities:

Claims Reporting & Evidencing:

• Loss notification to the underwriter within 24 hours of Mumbai receipt

• Procuring Claim related information (claim number and adjustor information) from the underwriters and relaying it to the client

• Evidencing of claim related information and addressing the received queries in liaison with the Claims Advocate Group (North America Counterparts)

   

Key Performance Indicator Management:

• Deliver as per the KPI's defined for the role. To always maintain set SLA Accuracy/quality, TAT standards prescribed by the Business Unit. Manage workload/ volumes and delivery expectations as per business requirement

• Manage workload/ volumes and delivery expectations as per business requirement

• Develop a sound understanding of the business process.

• Update work tracker and time tracking tools accurately and on real time basis

• Complete ad-hoc tasks as directed by Team Leader.

• Ensure adherence to compliance and operate within the guidelines of internal and external regulators. 

• Ensure that all statutory and company procedures are followed while processing work to protect clients, colleagues and the business interests of the company.

   

Operations Management/Operational Effectiveness

• Participate and contribute to team huddles.

• Proactively support key initiatives that have been delivered to implement change.

• To ensure any feedback (including breach/errors) found in the process is informed to the team Manager instantly.

   

Relationship management

• Ensure ongoing, effective relationships with stakeholders (Internal/external)

Top Competencies

• Focusing on Customers

• Evaluating Problems

   

• Managing Self Development

• Adjusting to Change

• Processing Details

• Structuring Tasks

• Any Graduate or Postgraduate

Experience:

• Preferred 1-3 years of experience in Insurance/Claims domain

Skills:

• Good communication skills & interpretation skills

• Should be a quick learner and team player

• Passionate about quality

• Effective prioritization skills to meet business objectives

• Able to work independently when required

• Possesses a keen eye for details

• Ability to work under pressure

Knowledge:

• Having good understanding and knowledge of Insurance.

• Good working knowledge of Microsoft office, particularly Word & Excel

   

The Application Process

• Stage 1: Online application and recruiter review

• Stage 2: Pre-recorded video interview

• Stage 3: Live video or in person interview with hiring manager and team

• Stage 4: Offer and onboarding

   

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com.