Operations Leader 6 Month FTC

As the Operations Leader in Interim role for Ireland your focus will be on Operations Team in Health & Benefits (H&B) Europe (excluding France), but you will also be coordinating work across H&B Ireland. You will work closely with the Country Leader and the H&B Ireland Leader to execute on the vision and strategy for Ireland H&B Operations. You will support the growth of H&B in Ireland, executing on BAU (Business as Usual) and change priorities to drive operational efficiencies and margin improvement. This role will sit on the Ireland Operations Leadership team and the role will report into the H&B Ireland Leader, who will act as compensation manager.

This is a 6 Month Fixed-Term Contract role with the possibility of extension.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid”(#LI-Hybrid) style, with a mix of remote, in-person and in office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution. We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.

The Role

• Execute the operational vision for H&B in Ireland by collaborating with business leadership and multiple stakeholder groups to implement an effective operating model across Front, Enablement and Back Office teams. 
• Represent the interests of the team on the Ireland Operations Leadership Team and work collaboratively with other Ireland operations team members to shape, drive, and execute operational priorities for WTW, including regulatory and compliance activities, and data analysis and reporting.
• In partnership with the Regional Excellence Leader, drive the output from Excellence reviews, adoption of appropriate H&B Excellence processes and serve as an Excellence champion among colleagues, ensuring adherence to our principles of Excellence and participating in the Excellence Review process. Serve as the Data Privacy Champion for the team. Specifically support Excellence across Ireland – coordinating communications, supporting the completion of actions to the deadlines. 
• Work with leaders in Ireland Operations Team to develop and implement strategic plans to drive business growth and achieve team objectives. It includes setting goals, identifying market opportunities, and ensuring that the country’s operations align with its overall strategy. Drive operational margin improvements by focusing on operational efficiencies, cost management, and strategic initiatives, whilst ensuring high-quality service delivery and adherence to company policies and standards.
• Collaborate with the Strategic Projects Leader to actively support execution and change management of the regional change portfolio within the countries aimed at accelerating significant changes, such as technology implementation, data quality, and automation.
• Work with the Service Delivery Leader for Europe (xFR) and existing colleagues in the Global Delivery Centre (GDC) and Regional Delivery Hub (RDH) to support opportunities for maximising the use of the GDC or RDH. Coordinate the identification and transition of local processes to the GDC or RDH and act as the business advocate to ensure high-quality service delivery for Ireland.
• Demonstrate a commitment to continuous improvement of processes and efficiency gains. Provide coaching, mentoring, and support to drive sustained improvement across the business. Lead other projects as directed by the Ireland Leader. Represent Ireland Operations Team Operations on the Ireland Leadership Team. 

The Requirements

• Operational or complex project management experience, with recognized qualifications such as Lean Six Sigma and or APM an advantage
• Experience with large-scale transformation and operational change projects 
• Monitoring quality with regular data driven insights 
• Experience in managing multiple projects including as part of virtual teams. Producing quality deliverables within demanding deadlines, within budget
• Ability to build, lead, motivate and work in collaborative teams at all levels, across multiple practice and functional areas
• Proven ability to recognise and diagnose issues and propose solutions
• Attention to Detail: Meticulous attention to detail, ensuring all aspects of the project are thoroughly monitored and deviations are promptly addressed.
• Communication: Excellent written and verbal communication skills, with the ability to prepare detailed reports and present findings effectively.
• Regulatory Knowledge: Familiarity with regulatory requirements and market practices within the Ireland.
• Stakeholder Management: Ability to coordinate and collaborate with various stakeholders, ensuring project alignment, proactive addressing concerns
• Advantageous to have In-depth knowledge of the market, H&B and/or Retirement capabilities, and broader WTW offerings

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

Our Benefits
At WTW Ireland, your wellbeing comes first. Depending on your role, you'll receive either 23 days of annual leave plus up to 13 flexible days, or 25 days of annual leave with the option to add 5 extra days—giving you plenty of time to rest and recharge. You'll also benefit from a €1,500 health insurance allowance, life assurance, future-focused pension contributions, hybrid working options, educational support and a dedicated volunteer day. Customise additional flexible benefits with extras like our share scheme, cycle-to-work programme, and enhanced optical cover. Start making the most of your career and wellbeing with a range of benefits tailored for you.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com.