Operations-Project Analyst

The Operations–Project Analyst plays a critical role in enabling disciplined execution, operational consistency, and scalable delivery for the Minneapolis Construction team. This role is designed with a strong operational focus, providing day-to-day execution support, governance, reporting, training, and workflow oversight across the construction client lifecycle.

Partnering closely with the Operations Director, the Operations–Project Analyst ensures consistent application of Engagement 365, operational metrics, and service standards while supporting project execution, capacity management, and continuous improvement. This position allows client-facing colleagues to remain focused on advisory, relationship management, and revenue-generating activities by reducing operational friction and execution gaps.

The Role

1. Operational Governance & Execution Oversight

• Serve as an operational owner and administrator of Engagement 365 (E365) across construction client teams, ensuring consistent usage, reporting, and follow-through throughout the client lifecycle.
• Monitor operational reports, service metrics, timelines, and key deliverables; identify execution gaps, risks, and dependencies and escalate as appropriate.
• Drive consistent GEM / SAFR passing scores throughout the course of the year.
• Establish and maintain standardized operational cadence, dashboards, and reporting to support visibility, accountability, and leadership decision-making.
• Support operational governance by reinforcing consistent workflows, documentation standards, and service expectations across the platform.

2. Project & Initiative Support

• Support execution of team-level initiatives, process enhancements, and operational projects by managing timelines, dependencies, deliverables, and status updates.
• Partner with leadership and subject-matter experts to ensure initiatives are implemented consistently and adopted effectively across teams.
• Conduct peer reviews and quality checks on operational processes and deliverables to enhance consistency and reduce risk.

3. Workflow, Capacity & Open-Items Management

• Working with various client teams, implement and maintain standardized Open Items Reporting (OIR) to ensure visibility, accountability, and timely resolution of outstanding tasks and deliverables.
• Proactively identify workflow bottlenecks, capacity constraints, and execution risks; recommend mitigation strategies and support prioritization discussions.
• Monitor workload distribution and service demand trends to inform staffing, training, and sequencing decisions.

4. Training, Enablement & Adoption

• Provide ongoing training and reinforcement on operational tools, workflows, service standards, and new or enhanced WTW proprietary tools.
• Partner with Operations and team leadership to support onboarding, knowledge transfer, and consistency—particularly in advance of upcoming retirements and role transitions.
• Act as a change champion, supporting adoption of new processes and tools through hands-on guidance, documentation, and reinforcement.

5. Documentation, Reporting & Risk Awareness

• Maintain clear and consistent operational documentation, including process guides, reporting templates, dashboards, and lessons learned.
• Prepare operational dashboards and summaries for leadership on a regular cadence.

The Requirements

• Bachelor’s degree in business administration, operations, project management, or a related field or equivalent professional experience; PMP or similar certification a plus but not required.
• 5+ years of experience in operational support, project coordination, or execution-focused roles, preferably within insurance brokerage, financial services, or a professional services environment.
• Demonstrated ability to manage multiple priorities, workflows, and stakeholders in a fast-paced, growth-oriented environment.
• Strong organizational and analytical skills with attention to detail and follow-through.
• Proven ability to influence without authority and partner effectively with client-facing, operational, and brokerage colleagues in a matrixed organization.
• Excellent communication skills, with the ability to translate operational data into actionable insights.
• Intermediate to advanced proficiency in Microsoft Office, particularly Excel (pivot tables, formulas, reporting), PowerPoint, and Word.
• Comfort working with metrics, dashboards, and operational reporting.
• Openness to feedback, continuous improvement, and evolving responsibilities.

This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.

Compensation and Benefits 

Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).

Compensation 

The base salary compensation range being offered for this role is $100,000.00-$130, 000.00 USD annually.

This role is also eligible for an annual short-term incentive bonus.

Company Benefits 

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles)
• Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements.

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.

EOE, including disability/vets