Pension Administrator -Evening Shift

The role of Administrator is to work within an administration team servicing both member and client queries in relation to defined benefit pension schemes.

Performance Objectives: 

Excellence

• Perform and communicate with guidance from other team members in North America/ Canada, routine and recurring plan administration tasks for clients’ defined benefit pension schemes (e.g., benefit calculations, forms review, payment processing).

• Continuously seek to identify areas where the service to clients/members could be improved and communicate to the Senior Administrator/Team Leader.

• Deal with queries and requests by the use of standard letters and reference to procedures.

• Recognise and escalate potential problem and potential complaint cases and procedures.

• Seek clarification where errors are made.

• Monitor own workflow to ensure service levels are achieved.

• Prioritise and manage own workload and maintain a rolling schedule of objectives.

• Accurately perform manual calculations.

• Know and live the firm’s values.

• Assist the wider team in more complex / project work when required.

• Accountable for own development, identifying and raising any learning needs with Administration Co-ordinator.

• Understand your role within the team. 

People

• Support colleagues for holiday cover and workload peaks. 
• Update and maintain skills matrix.

Graduate