Product Manager

WTW is making one of the most far-reaching investments in digital products in the risk and broking industry. At the heart of that investment is a Product team growing its group of Product Managers across the core product domains that together define how WTW’s digital business operates and grows.

This is a building role. You will own a product area from ambiguous problem to shipped, adopted outcome. Expect to spend most of your time with AI tools in hand – producing prototypes, evaluation sets and working increments that show what works – and to keep documents light, in service of the build. Judgement is the core of the job: knowing what to build, what to kill, and how your area connects to the squads, shared capabilities and end-to-end solutions around it. You will spend real time with the brokers, claims handlers and operations colleagues your products serve, and work day to day with your squad – engineers, designers and Product Analysts – to turn evidence into adopted product.

What you’ll bring 

Essential
• A record of taking a product area from open problem to shipped, adopted outcomes, with evidence of hands-on building along the way – prototypes, working demos, product increments.
• Strong discovery craft: framing problems, researching with users, and testing assumptions before committing build.
• Practical fluency with AI tools: able to take an idea to a working prototype yourself, judge whether a problem needs a rule, a model or an agent, and define evaluations for AI-assisted features.
• Systems thinking: you can trace how a change in one part of a product propagates through the rest, and find the small set of changes that move the whole system.
• Judgement to prioritise well – weighing evidence, effort and outcome – and to know what not to build.
• A clear communicator and facilitator – as credible with a broker or claims handler as with an engineer – with a collaborative, high-trust way of working that makes the squad and partners around you more effective.
• Data literacy – comfortable defining measures, interrogating data and using evidence to make the case for a change.

Desirable
• Experience in insurance, broking or another regulated financial services environment.
• Experience shipping AI-powered or agentic products in production, including designing the evaluations and guardrails around them.
• Experience in a global organisation, navigating regional variation in user needs and ways of working.
• Familiarity with delivery and documentation tooling such as Jira, Azure DevOps or Confluence.

A note on career track. This role sits on the builder path within the product community: strong performers can progress to Staff or Principal Product Manager without moving into people management. The practitioner and management tracks run in parallel and carry equal weight.
If this role appeals to you but you don’t meet every requirement, we’d still encourage you to apply – we would rather hear from you than miss you.

Why Join WTW Digital Products?

• Own products used every day by thousands of brokers and their clients across global markets – what you ship moves real business.
• Join a product community with shared standards, peer support and clear routes to grow – toward senior product roles, or deeper into the craft.
• Be close to the frontier of applying AI in one of the most knowledge-intensive industries in the world.
• Join while the team is still forming – the ways of working are yours to help shape.
• Strong compensation, flexible hybrid working, and a genuine commitment to inclusion and career development.
 

What we offer 

Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com